HomeKit setup stuck on loading - HomeKit token reset request

[AndersonG]

Hi,

I'm trying to add my Arlo Base Station to Apple Home and the HomeKit
screen in the Arlo Secure app hangs on loading indefinitely. It never
generates a pairing code.

Device details:
- Model: VMB4000r3
- Serial: 4R05857LA40BA
- Firmware: 1.31.0.1_4777_ff20b29
- Cameras: Arlo Pro 2

Already tried:
- Local Network permission enabled for the Arlo app in iOS settings
- iCloud Private Relay and VPN disabled
- iPhone on the same network as the base station
- Force-quit and reopened the app
- Power cycled the base station (unplugged 30s, waited until fully back online) and retried

The behavior matches the known HomeKit token issue. Could you please send a HomeKit token reset to this base station?

Thanks.
AG

[ShayneS]

I provided the How-to article with instructions on how to add your device to HomeKit here. Also, I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you