camera's subscription help

[Philippe1976]

Dear Arlo Support,

I purchased two Arlo cameras through Verisure, models VMC2030 and VMC2050.

I would like to cancel my Verisure subscription but continue using the cameras I purchased independently through the Arlo Secure app.

Verisure has confirmed that my current access will be discontinued once I cancel my subscription and has referred me to Arlo.

Could you please confirm whether my cameras can be unlinked from Verisure and subsequently used independently?

Would I then be able to view live footage and receive motion detection notifications on my iPhone without a paid Arlo subscription?

If a separate Arlo subscription is required, could you please provide details of the terms and pricing?

Thank you in advance for your assistance.

Kind regards,

[ShayneS]

Hi @Philippe1976 

Thanks for reaching out. I've escalated this to the appropriate team, and someone will be reaching out as soon as possible.