HomeKit button missing

[Lewis33]

Hello Arlo team,

I got the Arlo pro 2 and I cannot find the code to pair it with HomeKit. I was looking at the base station or instruction and nothing. I noticed in other posts that you guys do a reset token and that provides what I need to have the HomeKit button available. Could you guys do that for us ? 

base model: VWB4000

Thank you for the help,

-LA

[ShayneS]

Hi @Lewis33 

Have you tried performing the steps in this How-To article?

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit

[Lewis33]

Hi ShayneS,

Yes, I tried those instructions. Specifically the part: To setup an Arlo device without a setup code.

But then I don’t see the HomeKit button. I can see my Arlo pro base, all my Arlo pro cameras as paired devices and local storage. So probably it needs to be added through a software update or the method that someone mentioned as “reset token”.  Please let me know what else is possible in this case to get them added to HomeKit.

Thank you,

-LA

[ShayneS]

Can you try removing and re-installing the Arlo app?