HomeKit Token Reset

[Sjon]

Please help with my VMB5000r6
HomeKit token reset or provide instructions on how to do this.
Customer text support has been unable to help me to this point. Much appreciated!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

https://kb.arlo.com/000063184 

[Sjon]

Thank you however I still get the "Accessory not found" or the "Uncertified accessory error" depending upon which way I attempt to connect the hub to HomeKit.

I've spent countless hours over the past six months configuring every little setting to my liking for the 10 cameras I have and would dislike if I had to reset the hub.

If I were however to perform a hard reset of the smart hub, would this automatically reset every setting within the hub including the HomeKit token giving me no issues to successfully connect to HomeKit again being certified?

[BrookeN]

You could reset the smarthub which generally does allow the homekit to connect. However, please keep in mind that you will need to add the cameras back to the account.