HomeKit Token Reset

[Sjon]

Please help with my VMB5000r6
HomeKit token reset or provide instructions on how to do this.
Customer text support has been unable to help me to this point. Much appreciated!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

https://kb.arlo.com/000063184 

[Sjon]

Thank you however I still get the "Accessory not found" or the "Uncertified accessory error" depending upon which way I attempt to connect the hub to HomeKit.

I've spent countless hours over the past six months configuring every little setting to my liking for the 10 cameras I have and would dislike if I had to reset the hub.

If I were however to perform a hard reset of the smart hub, would this automatically reset every setting within the hub including the HomeKit token giving me no issues to successfully connect to HomeKit again being certified?

[BrookeN]

You could reset the smarthub which generally does allow the homekit to connect. However, please keep in mind that you will need to add the cameras back to the account. 

[Sjon]

I will reset the smart hub despite the effort it will take to reconfigure my entire system. 

Please reset the HomeKit token within my hub once again before I proceed with the reset. Thanks again.

[BrookeN]

It has been reset again. After resetting the basestation, please follow the steps to set up without a code. 

[Sjon]

Are you referring to the set up steps that you had sent earlier in this thread?

I currently have the 8 digit HomeKit code which is found on my VMB5000 Smart hub as I must have this set up being HomeKit certified. in other words, exactly as I had it set up the first time being new. 

What are the differences setting up using the HomeKit code and then without?

[BrookeN]

Generally, users do not have a code. If you have a code you are more then welcome to try that.

[Cotter25]

Hi BrookeN, 

Can you also do a token reset for my VMB4540?

Thanks.