HomeKit Token Reset

[itscobra]

Hi! 

Need HomeKit token refreshed for my SmartHub VMB4540. Thanks! 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

If you see library:
How do I connect my Arlo device to Apple HomeKit?

If you see feed:
https://kb.arlo.com/000063184

[itscobra]

  

Good Morning, 

Seems as if I still am unable to add to HomeKit thru the Arlo Secure app. Still requiring a QR-code or PIN-code. 

[BrookeN]

Did you use the instructions to set up without a code. 

[itscobra]

Yes. It still did not work. 

[BrookeN]

You are following these steps correct?

To setup an Arlo device without a setup code:

1. Launch the Arlo Secure App on your Apple device.
2. Tap Settings > My Devices.
3. Select an Arlo SmartHub or Arlo Base Station.
4. Tap HomeKit.
5. Select the Arlo SmartHub or Arlo Base Station you want to add to Apple Home.
   If you receive an Uncertified Accessory Error message, visit: When adding my Arlo Base Station to Apple Home, what should I do if I receive an Uncertified Accesso...
6. Select a Home or tap Add New Home.
   If you don’t have a Home set up in the Arlo Secure App, you are directed to create a Home.
7. Select a Room or tap Add a New Room.
   If you don’t have a Room set up in the Arlo Secure App, you are directed to create a Room.
8. Tap Continue to add devices to HomeKit to add devices or additional Base Stations.
9. Continue through the setup flows to confirm the name and room placement for each device.
   Note: The name that you give each device is used for Siri commands. Choose a unique name that is easy to remember and pronounce.
10. Confirm the name of the device.
11. Tap Skip, or rename any other devices as needed.
12. Tap Finish.
    Your devices are ready to use with Apple Home.

[itscobra]

 

 

I am able to get to step 7, but then I am showed the attached images. I can only proceed by adding the HomeKit QR code or PIN code, of which my SmartHub does not have. 

[BrookeN]

You do not need to scan the QR code. Please follow the steps listed above.

[itscobra]

 

 

 

 

 

 

 

Go ahead and let me know what steps I’m not following. 

[irm215]

Having exact same issue