Arlo|Smart Home Security|Wireless HD Security Cameras

HomeKit Option Blank

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Shellback13 Aspirant
Aspirant
I recently updated my hub from the VMB4000 to the VMB5000. I have all Arlo Pro 2 cameras but upgraded the base station for future camera upgrades.
When I was readding my hub/cameras to HomeKit, the “Discovering Device please wait...” just spins in endless cycle. I’ve rebooted the hub, redownloaded the app, and rebooted my iPhone (XS Max running iOS 13.2.3). I thought I was getting somewhere when I redownloaded the Arlo app, it asked to communicate with my HomeKit but when I try to add the devices, it just spins.

Any ideas to get past “Waiting to discover...”?

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Shellback13 Aspirant
Aspirant
Hey, @ShayneS
I was able to resolve the HomeKit issue over the phone. The issue was I had the Arlo base hardwired into the modem and not the router. When I hardwired the base into the router, HomeKit would then recognize the devices to add to my home.

Thank you,

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ShayneS Arlo Moderator
Arlo Moderator

Hi @Shellback13

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Shellback13 Aspirant
Aspirant
Hey, @ShayneS
I was able to resolve the HomeKit issue over the phone. The issue was I had the Arlo base hardwired into the modem and not the router. When I hardwired the base into the router, HomeKit would then recognize the devices to add to my home.

Thank you,

View solution in original post

ShayneS Arlo Moderator
Arlo Moderator

@Shellback13

 

That is good news, thanks for the update.