HomeKit Integration won’t work

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[Waes]

It worked

[Robnjax]

Hello,

I have the same issue with the VMB4000 connecting to HomeKit.  Could you please reset the token on my base station ?

Thanks,

Rob

[PJHunton]

Please can you sort mine out, trying everything to connect to home kit

[Lakawet]

Hello,

Same problem. Can you send token reset ? Thanks.

[ShayneS]

@Lakawet @PJHunton @Robnjax

I have reset your tokens. Please reboot the SmartHub and try adding to Homekit again.

Thank you

[Lakawet]

Thank!, problem is fixed.

[mikemagri]

I have the same problem. Can I please get a token reset?

[ShayneS]

@mikemagri

I have reset your tokens. Please reboot the SmartHub and try adding to Homekit again.

[DavesFaves]

One of your moderators sent a token reset months ago, but I wasn't able to get it to work. I have the VMB 4000 with updated firmware and *still* can't get it to integrate with HomeKit. Can you please help? I'm a long-time Arlo customer, but honestly quite frustrated that I and so many other loyal Arlo customers have been let down by this product. Arlo should be much more proactive about fixing this issue for its installed base, rather than making us proactively come here for a token reset.

Please help as soon as you can. Thank you!

Dave

[ShayneS]

Hey @DavesFaves

I have reset your VMB4000, please reboot it and try again.

Thanks

[DavesFaves]

Hi @ShayneS,

Thanks for getting back to me with your help so quickly. I unplugged the base station for a minute, then turned it back on and waited for it to come back online. Do I need to click the reset button on the back, or is the power cycle alone enough to solve the problem? My Arlo app still isn’t seeing HomeKit, unfortunately. Accck.

Appreciate your patience in helping me; dying to get the base station working with HomeKit.

Dave

[bluztoo]

Can I get mine reset so that I can record to HomeKit? 

[ShayneS]

Hi @bluztoo

I have reset your VMB4000, please reboot it and try again.

Thanks

[PhilWglt]

Hey,

I have the same problem. I am unable to connect to Homekit

[ShayneS]

@PhilWglt I have reset your token. Please reboot the SmartHub and try adding to Homekit again.

[PhilWglt]

Hey,

sadly didn’t work. I’m always stuck at requesting HomeKit info

[ShayneS]

@PhilWglt

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[brockrohl]

I am having the same issue. Can you send me a reset token request as well? Thank you!

[biong]

Please reset my token also

[ShayneS]

Hi @biong

I have reset your VMB4000, please reboot it and try again.

Thank you

[brockrohl]

I am having the issue as well. Are you able to rest my token as well? Thank you!

[Sully165]

Guess what? I’m having the same issue. Can I get a token reset please?

[shytown]

Hi I have 2 smarthubs and neither are connecting to HomeKit either. Can I be sent a reset token as well for each?

[Billschil]

I am having the issue as well. Are you able to rest my token as well? Thank you!

[ShayneS]

We are aware of an issue with resetting HomeKit tokens & getting stuck on a "Requesting Homekit info" screen. The Arlo development team is investigating this issue & we will provide an update as soon as possible.