Arlo|Smart Home Security|Wireless HD Security Cameras
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spatel9114
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Follower
I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?
783 REPLIES 783
bgshrimp
Aspirant
Aspirant
It worked. Thx Shayne.
Quangg
Aspirant
Aspirant

Hi @ShayneS ,

Can you please reset my Homekit Token as well? I also am not able to setup Homekit

ShayneS
Arlo Moderator
Arlo Moderator

@Quangg

 

I have reset your HomeKit token, please reboot your base station and try again.

Bob503
Aspirant
Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

 

@Bob503

 

I have reset your HomeKit token, please reboot your base station and try again.

kyleua
Aspirant
Aspirant
I am unable to connect as well meet token reset.
ShayneS
Arlo Moderator
Arlo Moderator

Hi @kyleua

 

I have reset your HomeKit token, please reboot your base station and try again.

 

Thank you

Nzhang15
Aspirant
Aspirant
Hi, I am having same uncertified issue. Could you help reset?

Thanks
ShayneS
Arlo Moderator
Arlo Moderator

@Nzhang15

 

I have reset your HomeKit token, please reboot your base station and try again.

 

Mackeroni
Aspirant
Aspirant

Can you reset my HomeKit token, too? thx

xiishs
Aspirant
Aspirant

Hi @ShayneS ,

Can you please reset my Homekit Token as well? I  am not able to setup Homekit with my Arlo. 

Thanks!

 

ShayneS
Arlo Moderator
Arlo Moderator

 

@Mackeroni @xiishs 

 

I have reset your HomeKit tokens, please reboot your base station and try again.

xiishs
Aspirant
Aspirant

worked for me. Thank you very much for quick response. 🙂 

ShayneS
Arlo Moderator
Arlo Moderator

@xiishs

 

You are welcome!

Mul51
Aspirant
Aspirant
Hi I’m having the same problem connecting to HomeKit - may I request a token reset for my VMB4000r3 hub
Mark-V
Arlo Moderator
Arlo Moderator

Hi @Mul51 ,

 

I have reset your Homekit token. Please power off and power on your base station, and try again.

 

Thank you,

Mark V

L3 Tech

Mul51
Aspirant
Aspirant
All sorted Mark , thank you!!
uwhusky21
Aspirant
Aspirant
Hello,

I’m also getting the uncertified accessory error when trying to setup HomeKit. I’ve updated to the latest Arlo app and firmware. No luck. Can you reset my token? Thank you.
ShayneS
Arlo Moderator
Arlo Moderator

 

@uwhusky21

 

I have reset your HomeKit token, please reboot your base station and try again.

uwhusky21
Aspirant
Aspirant
Thank you so much.
IgnacioMZ
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Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

Hi @IgnacioMZ

 

I have reset your HomeKit token, please reboot your base station and try again.

Soulfab
Aspirant
Aspirant
This is second to me that my token needs to be reset after an update to iOS and or factory reset of system. Can it be rectified please?
ShayneS
Arlo Moderator
Arlo Moderator

I reset it for you, please reboot once more.

 

Thank you

Soulfab
Aspirant
Aspirant
Restarting now.