VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[AndyHagon]

Hi there,

I have the same problem with my VMB400r3 and the Uncertified Accessory error when trying to add to HomeKit. Are you able to help me in the same way you’ve helped others?
TIA, Andy

[JamesC]

boomi09, theomega, AndyHagon

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[PNW-User]

I've just stumbled upon this after giving up months ago. Could you please send a token reset request to my base station as well to remedy this issue. Thank You for your time. 

[Edgarsami]

I have problems connecting to the base VMB4000r3

[JamesC]

PNW-User, Edgarsami

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Gregav8]

Hello I have the same issue with HomeKit. Can you fix mine as well. Thank You James

[JamesC]

Gregav8,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Nick12345]

Hi JamesC,

Can you please send my base station a token reset? Thank you very much.

Best,

Nick

[JamesC]

Nick12345,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Nick12345]

Thanks so much for the quick response James! Your token reset technique worked perfectly and I no longer get the "uncertified accessory" HomeKit error message that I had for months.

Is it possible for you to inform the rest of the Arlo support infrastructure on how to perform the token reset? Before I posted in this forum I had a very frustrating time trying to get the email and live chat support representatives to try this method. They kept asking me to perform troubleshooting steps that did not work, even though I kept sending links to discussions that mentioned a "token reset" being the answer. I just think it might help other people if this solution were more widely known and more accessible. Thank you.

[CMIRE]

this one is having the same issue.  reset token please...  serial: 4R05797LA56B0 

[JamesC]

CMIRE,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Higarran]

Hi

I receive an uncertified device error when trying to add my Arlo pro to apple’s HomeKit. I noticed that you were able to help others with a ticket reset and was hoping that you would be able to help me also.

[JamesC]

Higarran,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[mendca]

Can you please help me too, I’m having the same “uncertified accessory” issue .

[JamesC]

mendca,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[mendca]

It finally worked! Thank you very much

[Jdub25]

Looks like there’s. Solution for this problem that requires a token from Arlo. Can you please help with this update on my decide. Thanks.

[JamesC]

Jdub25,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[aemion]

Hi James,

My efforts are failing as well with the "uncertified accessory". Could you please send a token to my base station?

Thanks in advance!

[JamesC]

aemion,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Jdub25]

Worked perfectly! Thanks JamesC.

[ryarber]

I am having the same issue. Could you send mine a token also?

[Renot67]

Hi JamesC

Can I get this reset token also? 🙏

Thanks

Paul

[JamesC]

Renot67,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC