Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo App and HomeKit creating multiple temp-home***

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ramosfranciscoj Aspirant
Aspirant

Getting an error and can’t find answer

Model: VMB3000 | Arlo Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
Sensei michaelkenward Sensei
Sensei

And you are doing what when this happens?

 

34DFBE25-632B-43F7-99AF-9FC229CEAAC7


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
ramosfranciscoj Aspirant
Aspirant

I am going into the settings of the app. It’s as it is trying to add a temp home to HomeKit

JessicaP Arlo Moderator
Arlo Moderator

Hi ramosfranciscoj,

 

Just to make sure, when you tap on "Settings" on the Arlo app, does that message pop up? Or how did you get that pop-up message?

ramosfranciscoj Aspirant
Aspirant
Once I tap on the settings the message pops up automatically. And if I click don’t allow it keeps creating temphome profiles
JessicaP Arlo Moderator
Arlo Moderator

Have you tried rebooting your iPhone or reinstalling the Arlo app to see if that helps?

t3hWheez Aspirant
Aspirant
Every time I open the Arlo app, I am greeted with the screen I am attaching. Even though HomeKit is enabled and working, these pop ups continue to happen.

I am on iOS13, maybe that is the cause, not sure.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Sam101 Aspirant
Aspirant
I’m getting an identical error, also on iOS 13 beta 7.

I’ve removed my arlo cameras from homekit and now all the notifications are suppressed, anyone know how to resolve this?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JessicaP Arlo Moderator
Arlo Moderator

Hey t3hWheez and Sam101,

 

The issue you're experiencing may be specific to the iOS 13 public beta. We suggest to wait for the actual production release of iOS 13 to see if that fixes it.

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colingwalker Aspirant
Aspirant

Since updating the app and setting up HomeKit. All my cameras are now linked to HomeKit. Everytime I open settings within the updated app there is a temp home created by the arlo app even though I click on delete at the prompt that asks about creating it. Anyone else having a tempHome issue.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Fallof89 Aspirant
Aspirant

I'm not familiar with the Homekit part, but starting today I am being asked to delete some temp-home-xxxx-xxxx-xxxx thing.

jhoney Aspirant
Aspirant

I am going into the settings of the app. It’s as it is trying to add a temp home to HomeKit

JessicaP Arlo Moderator
Arlo Moderator

Hey colingwalker, Fallof89, jhoney,

 

What iOS version are you running and what iOS device are you using? Have you tried rebooting your iOS device to see if that helps?

ramosfranciscoj Aspirant
Aspirant
12.4 and yes many times
JessicaP Arlo Moderator
Arlo Moderator

I would suggest to contact the Support Team to further investigate this issue. You'll find several ways to contact support in the provided link.

 

wglassco1184 Aspirant
Aspirant

Arlo error.pngI have recieved this error message in the Arlo app. What does this mean?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Mjgraci89 Aspirant
Aspirant

IMG_2312.PNG.PNGIg

I'm getting the message on my ARLO App constantly - Delete or No Delete cant stop them from coming.  The system is working, but these are annoying.

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030 | Arlo Pro Wire-Free Camera , VMC4030P | Arlo Pro 2 Wire-Free Camera
Sensei michaelkenward Sensei
Sensei

@Mjgraci89 wrote:

Ig

I'm getting the message on my ARLO App constantly - Delete or No Delete cant stop them from coming.  The system is working, but these are annoying.


What does the message say?

 

You embedded image will not show up until a moderator approves it.

 

"Attached" files arrive instantly.

 

 


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Mjgraci89 Aspirant
Aspirant

Are you sure you want to delete your “tempHome-B1FD434...” home?  This will remove all accessories from this hoe and cannot be undone.   Choice’s are “Don’t Allow” or “Delete”.  The tempHome numbers are different but the message is repeated.


@michaelkenward wrote:

@Mjgraci89 wrote:

Ig

I'm getting the message on my ARLO App constantly - Delete or No Delete cant stop them from coming.  The system is working, but these are annoying.


What does the message say?

 

You embedded image will not show up until a moderator approves it.

 

"Attached" files arrive instantly.

 

 


 

JessicaP Arlo Moderator
Arlo Moderator

The development team is investigating this issue with about pop-up that shows up on the Arlo app regarding deleting your "tempHome." We'll be sure to update the community when we hear any new information. We appreciate your patience and understanding.

funkaround Aspirant
Aspirant

I have also just started getting these temp Homes created after upgrading to the latest version of iOS 13, not the beta, the actual release. Cant delete them from the Alro App or the Home App on iOS. Very frustrating, I wont be opening the alro app again until a new version of the app gets released.