Arlo|Smart Home Security|Wireless HD Security Cameras

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Kevin30376
Aspirant
Aspirant

I just bought and installed two ultra 2 cameras with the VBM5000r6 Basestation, however, I can not get the basestation to connect to my HomeKit.  The error message I get is "Unable to Add Accessory. This accessory cannot be used with HomeKit.  Is there anything I can do to get this up and running? It is very frustrating.

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StephenB
Guru Guru
Guru

@Kevin30376 wrote:

I just bought and installed two ultra 2 cameras with the VBM5000r6 Basestation, however, I can not get the basestation to connect to my HomeKit.  

You need a token reset from Arlo Once that happens, you restart the smarthub. Then you can add it to homekit.

 

The mods ( @JamesC or @ShayneS ) can do that for you (and will reply on this thread).  Or you can contact support.

ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Kevin30376
Aspirant
Aspirant

Well, it worked. Thank you. 

ShayneS
Arlo Moderator
Arlo Moderator

No problem : )