Cannot view on Google home hub

[Kidibul]

Hello,

There is a error message when I want to view my Arlo cameras (VMC3030) on my Google home hub 2 (see picture)
All cameras are working fine in the google app.
Does it have anything to do with End of Life support for this model?
Anyone a solution?

[BrookeN]

I would recommend resetting up the Google Home Hub. I have provided some informational links for the set up and also troubleshooting steps:

https://support.google.com/assistant/answer/7540703?co=GENIE.Platform%3DAndroid&oco=0

https://kb.arlo.com/000055108/How-do-I-connect-my-Arlo-devices-to-Google-Home-or-Google-Assistant

[Kidibul]

Thanks for your suggestion but unfortunately that didn't work...
There are many other users with the same problem, see also this thread on Googlenestcommunity:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Text-error-on-screen-when-trying-to-vie...

[BrookeN]

What is the version of the Google Home Hub that you are on? Also what is the version of the Google Home app (screenshot of the Arlo cameras showing in the Google Home app) Also do you have any other devices working with Google Home Hub? Was there any updates that were done before this behavior had started? If so which app was updated?

[Kidibul]

Hello,

For the Google Home app:
System firmware version: 12.20230611.1.67
Cast firmware: 1.70.377722

For the Google Home Hub:
Fuchsia version: 12.20230611.1.67
Software version: 53.110.0.549404370
Cast firmware: 1.70.377722

Other devices that are linked with Google are: Shelly, Hue, Hombli & Qnect.
And no I haven't updated anything.

Screenshot of my cameras showing in the app:

 

[BrookeN]

@Kidibul are you using Google Nest and what version if so?

[Kidibul]

It's a Nest Hub 2nd gen.

[maudieinto]

When I ask my Google Nest Hub to show this camera, it does not show the camera and I get the following text on the Hub:

<Error>

<Code>   </Code>

<Message> </Message>

<RequestId>  </Request Id>

<HostId>  </HostId>

</Error>

The firmware on the camera is up to date.  I factory reset the hub.  I can view the camera using the iphone Google Home app.

This used to work.  What happened?

[Vic_mc]

I am having the same problem and it seems like a lot of people are. I am loosing trust in the Arlo brand. If this isn’t fixed I won’t buy anymore of their products

[george3345932]

Maybe we please have an update about when this bug will be fixed by Alro engineers? Thank you.

- [Google nest hub: This xml file.. - Arlo Community](https://community.arlo.com/t5/Arlo-Q/Google-nest-hub-This-xml-file/td-p/1932651)

- [Answered: Text error on screen when trying to view Arlo baby... - Google Nest Community](https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Text-error-on-screen-when-trying-to-vie...)

- [Google Nest Hub won't display Arlo Pro 2 Camera - Google Nest Community](https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Hub-won-t-display-Arlo-Pro-...)

[BrookeN]

The Arlo Baby, Arlo Q and the VMC3030 can not be streamed on the Google Home. At this time the Pro and Pro 2 are unable to be streamed with the Google Home as well. 

[maudieinto]

BrookeN, could you elaborate about the Pro2 and streaming on the Google Home?  Are there plans to make it work again?  It was working.  What broke it? It seems like once a product function is working, nothing should be done to kill the function.

[BrookeN]

An update from the backend might have caused the issue and we are trying to enable this feature again but we a re waiting on more information from the development team.

[Brannon]

I have the same issue, factory reset both the camera and the Google home display. Reconnected account to app as well. I have the Essential Indoor Arlo Camera. Most recent firmware. Is my camera a end of life device? Will this issue not get resolved because it's discontinued? That's what other forums are saying. The Google home app can pull the live feed.

[StephenB]

---

@Brannon wrote:

 I have the Essential Indoor Arlo Camera. Is my camera a end of life device?

---

No.

[maudieinto]

Any update on getting this feature working again?

[BrookeN]

Can you check to see if this is now working?

[maudieinto]

No change.  Problem is exactly as described before.  Wouldn't fixing the problem require a firmware update to the camera?

[BrookeN]

My apologies please disregard. For the Pro and Pro 2 cameras there is a feature request to have that work with Google Home again. However, as of now there is no ETA when that will be available. 

[maudieinto]

Exasperating.  How is breaking the feature in software, then repairing it, slated as a feature request? It's a fix what you broke request.

[maudieinto]

Any updates? It's been several months.

[BrookeN]

Are you still seeing this same behavior?

[Vic_mc]

Now it says “the camera stream cannot be played right now”

[BrookeN]

Can you please provide the software version you are on?

[Vic_mc]

Google: System firmware version: 20.20240530.3.236

Arlo camera: 1.125.171_11_de8490d

Arlo home (white thing):1.21.0.3_1300_2417bfb