Arlo just "upgraded" my 2 base stations with the sole purpose of being able to connect/compatible with Apple HomeKit. They sent me 2 VMB4000's Refurbished (no box, packaging or manual) When following directions to set up HomeKit under My Devices > Base Station... HomeKit does not appear. I have restarted reset and confirmed firmware on base sation as well as software on my AppleTV... nothing helps. I dont see any kind of Apple HokeKit code on the device itself and it didn't have any packaging so there is no way to scan a code that way. So frustrating and spent so much time on this... many many hours. It shouldnt be this difficult yet here I am. Please, any suggestions?
Solved! Go to Solution.
The fix for this issue has started rolling out. Please update your Arlo mobile app manually from the iOS store to version 3.5.1 and if you're still experiencing the issue, reach out to me in a private message with your e-mail address and I can send your system a HomeKit token reset.
I cant even get that far. I open the Homekit app and try to "Add Accessory" and it says either scan the code from the accessory or package or hold phone near accessory. It says if I'm having trouble enter the 8 digit code from device packaging... Arlo sent me the refurb base stations without any packaging. Can it really be this difficult? Is there not a code you can send me?
DId you happen to perform the steps in this article? How do I connect my Arlo camera to Apple HomeKit?
To setup an Arlo camera without a setup code:
- Launch the Arlo app on your Apple device.
- Tap Settings > My Devices.
- Select an Arlo base station.
- Tap HomeKit.
- Select the base station you want to add to HomeKit.
- Select a Home or tap Add New Home.
If you don’t have a Home set up in the Arlo app, you are directed to create a Home.
- Select a Room or tap Add a New Room.
If you don’t have a Room set up in the Arlo app, you are directed to create a Room.
- Tap Continue to add devices to HomeKit to add cameras or additional base stations.
- Continue through the setup flows to confirm the name and room placement for each device.
Note: The name that you give each device is used for Siri commands. Choose a unique name that is easy to remember and pronounce.
- Confirm the name of the device.
- Tap Skip, or rename any other devices as needed.
- Tap Finish.
Your devices are ready to use with HomeKit.
Just wanted to say that I have the Arlo Pro2 system (4 cmeras) and I was able to add the base station using the Arlo app and using the Home app. I do not have a HomeKit # on my basestation, so I know you can add it without a HomeKit number.
I'm assuming you're on the correct fw version and you are connected on the same network as the Arlo devices. When following the steps to setup without a code, you first use the Arlo app and go to Settings > My Devices. I have inserted a screen capture of what my display looks like after doing that. You should see a column of data on the left and a column of data on the right. In the column on the left, further down you should see HomeKit AND in the column on the right, down further, you will see another section with HomeKit. If you don't see both of these then I would say that you don't have the correct fw or the correct device. Check Shane's post about how to install without a HomeKit code. It does work!
What model is your Arlo base station?
What firmware version is it running?
Let's start there and see if we can figure this out.
I've sent you a couple of Direct Messages but have not heard back from those, so guess we'll keep using this forum.
Let me know when you're available to work on this.
I have the same problem. Bought the 3 camera system and was setting up Home Assistant and stumbled across this. Did some digging and found that it detected the base station as a HomeKit device, but I don't have the menu option in the screenshot above for HomeKit. Looked through my quickstart guide, no code, which is why i looked in the app, and no button.
Running Firmware v188.8.131.52_3614_c289687 w/ hardware VMB4000r3. Was bought new from Amazon.
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