Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2, HomeKit setup issues

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JamesC
Community Manager
Community Manager

tbraswell2,

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

Robfrg
Aspirant
Aspirant

Hi, please could you issue a reset token to me too same problem as everyone else with HomeKit. 

ollieollie
Guide
Guide
Sam issue for me jamesC if you could reset thanks
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Lisocayman
Aspirant
Aspirant
I’m having the same issues. Spinning wheel when discovering device . Can you please send a reset token to my base station? All firmwares are up to date.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
baudi
Aspirant
Aspirant

Same issue. Please send me the token reset

 

tnx

Stefan

JamesC
Community Manager
Community Manager

Robfrg, ollieollie, Lisocayman, baudi

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Janddroh
Tutor
Tutor
Same issue, hope the “magic” token reset can work... can U please?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Janddroh,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Scharfed
Aspirant
Aspirant
Hi James. Could you send me a token as well? I am having the same issue as others in this thread.

Thank you!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Scharfed,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

billschultz
Aspirant
Aspirant

Hey James,

 

Can I please get the token reset for my base station as well. Been trying to get HomeKit to work unsuccessfully for some time now and luckily just stumbled upon this thread.

 

Thank you,

Bill

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

billschultz,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

billschultz
Aspirant
Aspirant

Thank you James. That worked perfectly!

Lisocayman
Aspirant
Aspirant

This still didn't work after power cycling the base station and my iPhone.  I've been trying for months.  What is the next option? 

JamesC
Community Manager
Community Manager

Lisocayman,

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

Jeb269
Aspirant
Aspirant
Dear JamesC
I’m having similar issues here with with message “discovering your device” spinning wheel stuck forever when trying to link up with HomeKit. I understand you are able to help - please let me know what can I do? Many thanks
Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
JamesC
Community Manager
Community Manager

Jeb269,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

 

PSNeo
Aspirant
Aspirant

Hi James,

 

I seem to be having the same issue as others when trying to setup HomeKit.  Would you be able to send a reset token tome as well?

 

Thanks

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

PSNeo,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

PSNeo
Aspirant
Aspirant

Thank you James!  Everything is working as expected now.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
dezi
Apprentice
Apprentice

Hi JamesC,

 

I have the token reset a month ago and it worked great since. However, recently I find out Arlo is longer linked with HomeKit.

 

When I go to Base and HomeKit setup, I perpetually see the 'Discovering your device. Please wait.' screen instead.

 

Tried many times of RESET and unplug the base.

 

Help please.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

dezi,

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

CLBArlo
Guide
Guide

Hi James,

Please can you reset my token, same problem as everyone else.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Jetboi
Aspirant
Aspirant
James, could you please help rest mine as well? My current devices have stopped working with HomeKit and I cannot re add them.

Thank you 🙂
Robfrg
Aspirant
Aspirant

Hi - the reset worked but there seems to a wider issue with this,  Personally HomeKit was working fine, I went to check it on HomeKit and it had stopped working, I don’t know why, I removed the cameras from HomeKit hoping I could just re-add them. This is when I found that it was impossible to do so. You kindly sent the reset and was able to complete the HomeKit setup again and it’s working again. 

However there are a couple of niggling concerns I have about this, the first this, there is a known issue that can’t be resolved locally and the only way to resolve it was to luckily find this thread. The second is that it was possible for you to remotely reset the HomeKit token, this to me poses a potential security risk, if you can reset the bad token on a remote device - can the same process be used to invalidate a good token and what other APIs are available to you remotely?

 

This really doesn’t feel like the right way to be dealing with what looks like a growing problem judging by the requests on this thread alone.