Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Arlo Not working consistently with Amazon Show

Hi,

I’m using regular Arlo Cameras and basestation, and an Amazon Echo Show.

I recently setup my cameras, and they work great with the arlo app. However, they are extremely inconsistent when I use them on my echo show. When I say “Alexa, show me the back yard”, she replies “okay” and the “waiting for Netgear...” shows up. After about 3 seconds, it returns to my home screen. No error messages at all (most of the videos I’ve seen while trying to troubleshoot display some sort of error message).

To let you know what steps I’ve done so far:
- Restarted Arlo base station
- Restarted Echo Show
- Restarted cameras
- Uninstall / reinstall Arlo Skill on Echo Show
- Devices have been synced (each camera has worked exactly once with the Echo Show).
- The first camera showed the live feed after the second attempt
- The second camera showed the live feed after about 20 attempts
- Each camera has now failed to show the live feed after ~30 attempts, but works fine in the arlo app

What at am I missing? Any help is appreciated.

Eric

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 1 of 115
Tutor

Re: Arlo Not working consistently with Amazon Show

I am having the exact same issue. Alexa says OK and then it just times out.

Message 2 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

Same problem here also. Please post if you find a solution.
Message 3 of 115
Guide

Re: Arlo Not working consistently with Amazon Show

Same problem on all cameras

Message 4 of 115

Re: Arlo Not working consistently with Amazon Show

Exact same issue on FireTV stick, too. 

Message 5 of 115
Community Manager

Re: Arlo Not working consistently with Amazon Show

eric-m,

 

I've escalated this topic for further investigation. I will provide an update when I have more information.

 

JamesC

Message 6 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

Thanks, James!
Message 7 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

Same issue here. Tried same things with restart and sync. Sometimes works on first try, but mostly getting "not responding" from echo show. Or echo just reverts to home screen. Arlo all seems really slow and inconsistent with live feed now too
Model: VMC3040 | Arlo-Q HD with Audio
Message 8 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

I have the same issue, actually night vision will not work unless I open the Arlo app as well, then when Arlo app kills the stream it all goes away and have to open again on the echo. Really getting frustrated.
Message 9 of 115
Apprentice

Re: Arlo Not working consistently with Amazon Show

JamesC - any progress on this?  I returned my Pro 2 system a few days ago but will puchase again if issues like this start working.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 10 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

I am having the same issue with my Arlo Pros.  They work fine on my Echo Show but nothing for Fire TV.  Just says "Waiting For Netgear".  Please update us on the solution. 

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 11 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

I'm experiencing the same "waiting for Netgear" problem with an Arlo Pro 2 system & 2nd gen FireTV.  The FireTV live feed actually works while Arlo's iPhone app streams the same feed.  The "waiting for Netgear" problem on FireTV returns after closing the IOS live stream.  All firmware is up-to-date.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 12 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

Me 13 (so far). 

 

Amazon Show will also just stop displaying after a random period of time from 15 seconds to about 10 minutes.  That's a little bit frustrating while I'm watching for tresspassers after school who like to jump the fence and pick my fruit and trample my tomatoes.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 13 of 115
Guide

Re: Arlo Not working consistently with Amazon Show

My cameras don't seem to work with Amazon Echo Show either. I get a rathe cryptic message that sounds like "snhp6410b84b doesn't support that"

 

Does anyone know why?

Model: VMB3000 | Arlo Base Station
Message 14 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

I have the same issue with my Arlo Pro.  Echo show works about 80% of the time and Fire Stick works about 20% of the time.

Message 15 of 115
Guide

Re: Arlo Not working consistently with Amazon Show

I go my cameras to work by removing them all from the Alexa app and removing the arlo skill. Next I removed them from Arlo replaced the batteries with freshly charged ones, readded them to Arlo, reinstalled the skill in Alexa and then discovered devices. One camera has a little more latency than the others and you have to ask alexa twice to see it's video. The others connect in about 5 to 10 seconds.

Model: VMC3030 | Arlo Wire-Free Camera
Message 16 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

I have the same issue on my Echo Show. Night vision is not activated unless I open the Arlo iOS app and the activate the camera on the echo show. I also get disconnected on the echo show if I open the Arlo app. Multiple streams need to be supported. Please fix the night vision issue on the echo show!
Model: Arlo Q Plus Security Camera with Audio|Ethernet|PoE VMC3040S,VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 17 of 115
Community Manager

Re: Arlo Not working consistently with Amazon Show

CashMoney,


The Night Vision issue you describe when using Echo Show was resolved in a recent firmware update for Arlo Q: Release Notes - Arlo Q/Q+ FW 1.8.3.2_16305 - 5th January 2018

 

Are you still experiencing this behavior?

 

JamesC

Message 18 of 115
Guide

Re: Arlo Not working consistently with Amazon Show

I am having the not responding issue periodically, but only with Arlo Baby. My echo show works 100% with Arlo regular and Arlo q, Arlo Baby is very inconsistent, which is sad as this is the one I really. Need to work with echo show. Please tell me there are updates on the horizon.
Message 19 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

Yes, this is still an issue. Takes several minutes of loading before it might work. Really disappointing as it used to work well. Using mainly as baby camera. Alexa says it's not responding. Sometimes helps if I open app for a few minutes. (5+) and ask Alexa again
Model: VMC3040 | Arlo-Q HD with Audio
Message 20 of 115
Community Manager

Re: Arlo Not working consistently with Amazon Show

Amgray13, cpenn005

 

A recent back end update made several improvements to Alexa integration. Are you still experiencing this issue?

 

JamesC

Message 21 of 115
Tutor

Re: Arlo Not working consistently with Amazon Show

On a quick test, yes, this seems to be working. After a brief "Waiting for Netgear," the camera image appears on my Echo Show. Have not tested on Fire TV yet.

 

Thanks for fixing!

Message 22 of 115
Guide

Re: Arlo Not working consistently with Amazon Show

Yes, still having the same issues of “I couldn’t connect to X camera, it took too long to respond. Also, having issues with it working. Then saying it’s buffering and quitting out randomly. These are by no means consistent, sometimes it connects and streams indefinitely without any issues.
Message 23 of 115
Aspirant

Re: Arlo Not working consistently with Amazon Show

Same issue still. Echo doesn't connect and app is slow 5-10 minutes to connect.
Message 24 of 115
Guide

Re: Arlo Not working consistently with Amazon Show

Any new updates or progress? Still getting couldn’t connect ~50% of the time. We try to leave it running over night to monitor the Arlo baby, but every night it buffers and quits or will freeez on a frame. Would be really nice to have it working. Have even tried lowering the resolution, but we get the exact same problems.
Message 25 of 115