Arlo Not working consistently with Amazon Show
I’m using regular Arlo Cameras and basestation, and an Amazon Echo Show.
I recently setup my cameras, and they work great with the arlo app. However, they are extremely inconsistent when I use them on my echo show. When I say “Alexa, show me the back yard”, she replies “okay” and the “waiting for Netgear...” shows up. After about 3 seconds, it returns to my home screen. No error messages at all (most of the videos I’ve seen while trying to troubleshoot display some sort of error message).
To let you know what steps I’ve done so far:
- Restarted Arlo base station
- Restarted Echo Show
- Restarted cameras
- Uninstall / reinstall Arlo Skill on Echo Show
- Devices have been synced (each camera has worked exactly once with the Echo Show).
- The first camera showed the live feed after the second attempt
- The second camera showed the live feed after about 20 attempts
- Each camera has now failed to show the live feed after ~30 attempts, but works fine in the arlo app
What at am I missing? Any help is appreciated.
JamesC - any progress on this? I returned my Pro 2 system a few days ago but will puchase again if issues like this start working.
I am having the same issue with my Arlo Pros. They work fine on my Echo Show but nothing for Fire TV. Just says "Waiting For Netgear". Please update us on the solution.
I'm experiencing the same "waiting for Netgear" problem with an Arlo Pro 2 system & 2nd gen FireTV. The FireTV live feed actually works while Arlo's iPhone app streams the same feed. The "waiting for Netgear" problem on FireTV returns after closing the IOS live stream. All firmware is up-to-date.
Me 13 (so far).
Amazon Show will also just stop displaying after a random period of time from 15 seconds to about 10 minutes. That's a little bit frustrating while I'm watching for tresspassers after school who like to jump the fence and pick my fruit and trample my tomatoes.
My cameras don't seem to work with Amazon Echo Show either. I get a rathe cryptic message that sounds like "snhp6410b84b doesn't support that"
Does anyone know why?
I go my cameras to work by removing them all from the Alexa app and removing the arlo skill. Next I removed them from Arlo replaced the batteries with freshly charged ones, readded them to Arlo, reinstalled the skill in Alexa and then discovered devices. One camera has a little more latency than the others and you have to ask alexa twice to see it's video. The others connect in about 5 to 10 seconds.
The Night Vision issue you describe when using Echo Show was resolved in a recent firmware update for Arlo Q: Release Notes - Arlo Q/Q+ FW 18.104.22.168_16305 - 5th January 2018
Are you still experiencing this behavior?
On a quick test, yes, this seems to be working. After a brief "Waiting for Netgear," the camera image appears on my Echo Show. Have not tested on Fire TV yet.
Thanks for fixing!
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