Arlo|Smart Home Security|Wireless HD Security Cameras
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Apple HomeKit stuck “discovering your device. Please Wait”

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  • ‎2020-10-03 08:34 PM
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aifreedom
Aspirant
Aspirant
‎2020-10-03 08:34 PM
I am trying to connect my Arlo Ultra base station VMB4000r3 with firmware 1.16.3.2_3563_6cd3d19 to Apple Homekit. It worked before. But somehow it stopped working and I couldn’t get it added back to my HomeKit. I have restarted the base station many times, and after hitting the Set up button, it is just stuck on "Discovering your device. please wait.”

Please help!
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-10-06 10:16 AM

Hi @aifreedom

 

Are you still experiencing this issue with setting up your SmartHub with HomeKit?

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aifreedom
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Aspirant
‎2020-10-06 10:18 AM
Yes
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-10-06 10:21 AM

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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