Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Apple HomeKit stuck “discovering your device. Please Wait”

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aifreedom
Aspirant
Aspirant
I am trying to connect my Arlo Ultra base station VMB4000r3 with firmware 1.16.3.2_3563_6cd3d19 to Apple Homekit. It worked before. But somehow it stopped working and I couldn’t get it added back to my HomeKit. I have restarted the base station many times, and after hitting the Set up button, it is just stuck on "Discovering your device. please wait.”

Please help!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator

Hi @aifreedom

 

Are you still experiencing this issue with setting up your SmartHub with HomeKit?

aifreedom
Aspirant
Aspirant
Yes
ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support