Homekit: Stuck on "Discovering your device. Please wait.

[slash128]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[JessicaP]

Hi mguida, jaydreams, Paul_T, staring07, Jjayce,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[LuisBueno2486]

I'm also stuck on discovering your devices. 

[Jjayce]

no change in behavior still unable to add to HomeKit.

[JessicaP]

Hi LuisBueno2486,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

Hey Jjayce,

I've sent a token request to your Base Station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[GrantGoldkey]

Hi Jessica,

Could you please send a reset to my base station as well?

I am having the same problem as described - Homekit used to work but was removed, and now sticks on "Discovering Devices".

Many thanks!

[JessicaP]

Hi GrantGoldkey,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[Soulfab]

I would like to have my token reset for HomeKit setup. It stopped working once I added a new ATV to my network.

Thank you!

[Arctype]

Homekit and Arlo previously worked and now it seems broken. I deleted the arlo baby cam from HomeKit and then tried to re-enable by going into the device (firmware is updated, already checked) and then within the app towards the button I hit set up and Discovering your device appears.....forever. It does nothing. I restart the device. I let it sit and then start the process over again only to find...nothing! same thing over and over. ugh. Any ideas?

[Andyfi]

Can you please send a token reset to my Arlo baby camera? I am unable to add it to homekit.

[JessicaP]

Hi Soulfab and Arctype,

I've sent a token reset request to your Arlo Baby camera that should resolve the issue. Please reboot your Arlo Baby camera (refer to this article to learn how: How do I power cycle my Arlo Baby camera?), allow the camera to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

Hi Andyfi,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[D_Joshi]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[JessicaP]

Hi D_Joshi,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[D_Joshi]

Hi Jessica - tried doing that but seems its still not working. It says discovering device, please wait… & nothing happens.

[JessicaP]

Hey D_Joshi,

I've sent a token request to your Base Station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[Andyfi]

I’m using the Arlo baby, not a base station. The tome. Reset you sent didn’t work.

[Blimmins]

Can you please send a token reset to my Arlo baby camera? I am unable to add it to homekit.

[jupiterfish]

I need a reset token sent to my base. 

[JessicaP]

Hi Andyfi,

I've sent a token request to your Arlo Baby camera again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Hey Blimmins and jupiterfish,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[Scoike]

Hi Jessica,

What is it that you all plan on doing to address this issue.  My Arlo cameras have all dropped out of HomeKit again after 6 months since you last sent a token reset for me. There needs to be some better platform stability because this stuff is very much set it and forget it and there is nothing more frustrating than seeing my cameras disappear when I haven't touched anything and having to go through a forum to get in touch with someone is even worse. Can you please send a token reset to my base station again. I'm hoping that will resolve the issue again.

Thanks

[z0rak]

Hi Jessica,

I am also no longer able to get past the "Discovering Your Device" phase for Homekit setup.  Can you please send a token reset request?

Thanks

[JessicaP]

Hi z0rak,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[thomasc82]

Hello, I’m also having the same issue where I am stuck on discovering devices when I try to add my cameras to HomeKit. Can I get a reset token please?

[TheKFCuracao]

Hi Jessica,
 
I am also no longer able to get past the "Discovering Your Device" phase for Homekit setup.  Can you please send a token reset request?
 
Thanks

[JessicaP]

Hi thomasc82, TheKFCuracao,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Kway13]

Hi Jessica. I am having the same problem with no resolution when I called customer service. Please help.