HomeKit setup stuck on discovering device and support won't help

[slash128]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[JessicaP]

Hi Roslan and Bgaskins12,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power) allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Cavender]

Same situation here, will you send a reset token please?

Thanks!

[JessicaP]

Hi Cavender,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power) allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[antonbulzomi]

Contacted support repeatedly but they can't refresh token or get it working. Essentially on any device I am stuck on the discovering device part and no base station appears. Is there any fixes or do I have to waste time with useless agents.

Thanks 🙂

[JessicaP]

Hi antonbulzomi,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[TERMIN8TR]

I am also getting the same message when I try to add my base station to Apple HomeKit. Can you please reset my "token"?

[Paul_T]

It's happened again! please send another token. Any reason why this keeps happening and is there a plan to resolve. Clearly from the huge number of people on this post it is something Arlo needs to resolve permanently. Thanks

[JessicaP]

Hi TERMIN8TR and Paul_T,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[amyglen]

Hi Jessica!

It's happened again for me too. Could you send another token reset request to my base station?  Thanks.

[JessicaP]

Hi amyglen,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[BAxe]

Can I get a token reset please? My Arlo camera used to sync with HomeKit but at some point while back and stopped working.

[JessicaP]

Hi BAxe,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Casaflyr]

I don't know if this belongs here. I lost my hub once and received a token reset. That fixed the problem for about 3 weeks. Now all of my cameras are "not responding" in HomeKit. The cameras work fine on the Arlo app, and on the website, but not with HomeKit.

[JessicaP]

Hi Casaflyr,

I would suggest for you to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[BAxe]

That worked thank you!

[b394373]

Hi JessicaP,

Please send token requests to my base stations, to resolve my HomeKit installation problem.

Thank you.

[Jtraxel]

Getting authentication error , need token to be reset

[chandusolanki]

Hi Jessica, same issue with me, always stuck on waiting for device discovery. Can you help?

[JessicaP]

Hi b394373, Jtraxel, chandusolanki,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Roslan]

Hi there. It happens again, i need the reset token.

Thanks
Roslan

[MartinQ]

Arlo HomeKit setup stuck at Discovering. Please help reset token! Thanks!

[Pleasework]

Hi Jessica
I am having the same issue - please could you send me a token as well? Thanks you.

[JessicaP]

Hi Roslan, MartinQ, Pleasework,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Vykintas]

Hello, could you please reset my base station’s token too? I have tried restoring the camera in homekit after it got unresponsive for a couple of weeks

[howardchen3]

Hi, could I have a token reset ? I'm stuck in "Discovering your devices" after removed Arlo from HomeKit. Thanks,

Howard