Apple HomeKit "Requesting HomeKit Info..." Error

[PR-UK]

Hi,

I made the mistake of removing my Arlo base station from HomeKit and am now stuck trying to reconnect it to HomeKit, could you reset the token for me to?

Thanks,

[JessicaP · Accepted solution]

We appreciate everyone's patience about this. The fix for this issue has started rolling out. Please update your Arlo iOS app manually from the iOS App Store to version 3.5.1. Also make sure to power cycle your Base Station/SmartHub by removing and repplying power and wait for your Base Station/SmartHub comes back online.

If you're still experiencing the issue, reach out to me in a private message with your e-mail address and I can send your system a HomeKit token reset.

[Ssvensson]

Updated the app but still the same issue, this is getting really frustrating!

[joshuanoakes1]

I’ve update the app and can add them into HomeKit now but I’m getting the infamous “Accessory is not certified” error, could I have a reset token for my system?

[dsaponaro]

After updating  I now get a  “Device out of compliance”.error/message.  Then it fails.  I wouldn’t call this a fix just yet.

[JessicaP]

Hey ssvensson, joshuanoakes1, dsapanaro,

Thanks for letting me know. I've sent a token reset request to your base station again. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Zarwok]

I had the same message

reboot your base. It worked for me

now all my cameras are on HomeKit !!

[notasausage]

Updated the app and had no issues this time. Didn't have to reboot anything.

[Davood]

After updating I get a “Device out of compliance” error too.

[JessicaP]

Hey Davood,

Make sure that you reboot your Base Station (remove and reapply power), allow the base station to come back online and try setting up HomeKit again. Let me know if you're still experiencing any issues.

[Ssvensson]

I got it to work by getting a reset token and the removing app and reinstalling it

[califdude]

Hi Jessica - Can I have the reboot ? I am ready with the new Arlo App

[JessicaP]

Hey califdude,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[joshuanoakes1]

Appreciate the help Jessica, all working now 🙂

[kritch83]

Still having the same issue.  Reset?  Thanks

[JessicaP]

Hi kritch83,

I've sent a token reset request again to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

If you still have any issues after rebooting your Base Station, try reinstalling the Arlo app as Ssvensson mentioned above.

[Johbe]

I can confirm it works now, after the last app update. VMB5000 hub and Ultra cameras. All cameras are now in homekit and motion detection is accessible from within homekit. Some naming issues, cameras stick to serial numbers for names, but that might be me.