Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
creekside6918
Aspirant
Aspirant

Can I get an token reset for the two SmartHubs associated with this accounts email address?

317 REPLIES 317
Illbehavior
Aspirant
Aspirant

Requesting a token reset here. Thanks.

JamesC
Community Manager
Community Manager

Illbehavior,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

matthewatwood
Aspirant
Aspirant

After hours of attempts, I’m now seeing I might need a token reset? Please help! 🙂

JamesC
Community Manager
Community Manager

matthewatwood,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

ABJW
Aspirant
Aspirant
Can I also get a reset token so I can reconnect to Apple homekit please?
569285SN631CE

Thanks, Alan
brownrm1
Aspirant
Aspirant

Can I also get a token reset? thx

JamesC
Community Manager
Community Manager

ABJW, brownrm1

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

curious_octopus
Aspirant
Aspirant
JamesC
Community Manager
Community Manager

curious_octopus,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

curious_octopus
Aspirant
Aspirant
Thanks that worked
MattiasB
Aspirant
Aspirant
Hi, please send me an reset token. Same problem as above with connecting to Apple Homekit.

Thanks
Mann2802
Aspirant
Aspirant

Nvm
JamesC
Community Manager
Community Manager

MattiasB,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

dcastilho
Aspirant
Aspirant

Can I get a token reset? I have two base stations, but only one is working. The second base is stuck on "Discovering your device".

ShayneS
Arlo Moderator
Arlo Moderator

@dcastilho

 

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

mrmb
Aspirant
Aspirant
jupiterfish
Guide
Guide

Please reset my token.  

jupiterfish
Guide
Guide

Please reset my token

JamesC
Community Manager
Community Manager

mrmb, jupiterfish

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

jupiterfish
Guide
Guide

James I need a reset token sent to my account for HomeKit. 

Rocconno
Initiate
Initiate

May I have a token reset too please. Stuck in “Discovering new device”, rebooted base station and iPhone. Also all firmwares/OS are updated.

JamesC
Community Manager
Community Manager

jupiterfish, Rocconno

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Rocconno
Initiate
Initiate

It’s working now thanks James

yenoromp
Aspirant
Aspirant

Hi

Can I have a token reset for 4RExxxxxxx, my other two Base Stations have connected fine.

 

Paul

JamesC
Community Manager
Community Manager

yenoromp,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC