Adding Arlo to Home Kit

[Truth2121]

I am having trouble adding Arlo to Home Kit.  I don't see anywhere on the Arlo app regarding Home Kit.

[StephenB]

If you see "Library" in your app menu, then read through this:

• https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-Home

If you instead see "Feed" and "Dashboard", then read through this:

• https://kb.arlo.com/000063184

You might need a token reset to get this working.  The mods can do this for you, alternatively you can reach out to Arlo support.

Either way, while Arlo supports some homekit features, they do NOT support home secure video.

[ShayneS]

I reset your Homekit token, Can you reboot your base station and remove and reinstall the Arlo app?

[Truth2121]

Thank you.  Now it is just stuck on Discovering your device.

[ShayneS]

Can you reboot the base and reinstall the app again. 

[Truth2121]

I did try to reboot and reinstall the app.  Same message as i posted earler.

[ShayneS]

Looking at your screenshot closer, can you make sure you are on the same home wifi network as the Smart Hub and try again. 

[Truth2121]

How do I see what network the base station is on?

[StephenB]

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@Truth2121 wrote:

How do I see what network the base station is on?

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It's connected to your router's ethernet.

@ShayneS wants you to make sure your phone is connected to your home wifi.  Also, if you use a VPN on your phone,  then turn it off while you are adding to homekit.

[Truth2121]

Thank, yes the base station is attached to the ethernet (5.0) which is the same network I am using on my phone.  

[ShayneS]

Do you see the wifi bars at the top right of the mobile device? In the screenshot for your post regarding "stuck on discovering" it shows 5G for mobile data. You need to be connected to the same wifi network as the base station. 

[Truth2121]

Yes,  I am on the same wifi. 

[ShayneS]

Thanks, can you try factory resetting your base station and try adding to HomeKit again.

You can find more info here: https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station