AVD1001 HomeKit Refresh

[Isacksenfamily]

I’m experiencing a HomeKit refresh issue on AVD1001 with the OS 16.5-.6 series. The doorbell does not refresh automatically like the cameras. Any observed this issue?

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[Isacksenfamily]

I've rebooted the hub and VDB.  This appears to have stopped working around iOS/iPAD os 16.5.1.

[ShayneS]

If you click the "Security" tab does it initiate a refresh when you go back to the "Home" > Cameras view?

[Isacksenfamily]

No, it does not.

[ShayneS]

Okay, and just to make sure I'm understanding this correctly, when you open the HomeKit app on the Home/Home Tab page with Home/Automation/Discover at the bottom, the Cameras section does not update the thumbnails and show the live stream snapshots with the seconds updating 1, 2, 3 etc..? 

When you go in to the Security tab under the cameras list, do the cameras auto live stream with the seconds accumulating? 

[Isacksenfamily]

Non-VDB cameras work correctly (e.g. refresh every 10-15 seconds).  Recently, my VDB never refreshes automatically only on-demand.

[ShayneS]

Okay, thanks. I will look in to this and provide more feedback as soon as possible. 

[Isacksenfamily]

Any update on this topic?

[ShayneS]

I'm waiting for feedback from the team. I'll be sure to update you as soon as I have more info. 

[ShayneS]

@Isacksenfamily Are you able to send me a screen recording of the doorbell not refreshing?

You can send it to askarlo@arlo.com Subject Shayne/12007550

[Isacksenfamily]

sent 16-aug, update?

[ShayneS]

I provided this to the team, They started investigating last week. I'll update you when I receive more info.  

Thanks 

[Isacksenfamily]

Can you re-engage engineering support.  I received a message on 23-Aug; however, no more since.

[ShayneS]

The development team is still currently investigating this. 

[Isacksenfamily]

Issue appears resolved. VDB refreshes on HomeKit. Was a patch deployed?

[ShayneS · Accepted solution]

Thank you for the update, glad to hear it is working. I will check in to see if there was an update released. 

[Isacksenfamily]

Perfect, thanks. Assuming yes.