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I’m experiencing a HomeKit refresh issue on AVD1001 with the OS 16.5-.6 series. The doorbell does not refresh automatically like the cameras. Any observed this issue?
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Thank you for the update, glad to hear it is working. I will check in to see if there was an update released.
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May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.
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I've rebooted the hub and VDB. This appears to have stopped working around iOS/iPAD os 16.5.1.
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If you click the "Security" tab does it initiate a refresh when you go back to the "Home" > Cameras view?
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No, it does not.
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Okay, and just to make sure I'm understanding this correctly, when you open the HomeKit app on the Home/Home Tab page with Home/Automation/Discover at the bottom, the Cameras section does not update the thumbnails and show the live stream snapshots with the seconds updating 1, 2, 3 etc..?
When you go in to the Security tab under the cameras list, do the cameras auto live stream with the seconds accumulating?
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Non-VDB cameras work correctly (e.g. refresh every 10-15 seconds). Recently, my VDB never refreshes automatically only on-demand.
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Okay, thanks. I will look in to this and provide more feedback as soon as possible.
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Any update on this topic?
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I'm waiting for feedback from the team. I'll be sure to update you as soon as I have more info.
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@Isacksenfamily Are you able to send me a screen recording of the doorbell not refreshing?
You can send it to askarlo@arlo.com Subject Shayne/12007550
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sent 16-aug, update?
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I provided this to the team, They started investigating last week. I'll update you when I receive more info.
Thanks
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Can you re-engage engineering support. I received a message on 23-Aug; however, no more since.
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The development team is still currently investigating this.
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Issue appears resolved. VDB refreshes on HomeKit. Was a patch deployed?
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Thank you for the update, glad to hear it is working. I will check in to see if there was an update released.
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Perfect, thanks. Assuming yes.