in the essence of time, I wish I could just call customer service for assistance

[billybobthorn]

New issue(s), as I have two systems, but never needed to 'search' for an answer, of which I haven't time to 'search'.

#1 problem is my one system doesn't list 'preferences' as it was installed last night--  WHY doesn't it list (basic plan)?  If this is Arlo's way of increasing sales, I'm not impressed.  I am impressed with this system, majority, especially when it comes to the unequaled other products I have tried prior.

I'm guessing I need to reinstall the app, but I can't find any obvious directions on that, as I need the preferences list, and I haven't time to search this info.

And I would rather talk to someone on the phone so I can troubleshoot the problem without manning my email for an answer.

Thanks!

[Schorschi]

1. Try the web interface: http://arlo.netgear.com.
2. At the top of each page in this forum is a link to Support. From that page click on the Contact Support link (under Helpful Links). Scroll down to where it says Give Us A Call. A menu drop-down provides options to select from multiple countries for support phone numbers. The US is pre-selected, the phone number to call support is (408)-638-3750.

Or, you could have tried this.

But yeah, I get it, you haven't time to search this info.

[billybobthorn]

Thank you very much.  I couldn't even find a phone number.  My first system had all the info I needed to make changes, and now with another installed system, I don't have any options, like preferences.

I appreciate your time and info.

Have a great weekend.

[jguerdat]

Reinstalling the app is like any other - uninstall it and then install as if for the first time. Takes seconds.

[billybobthorn]

Thank you.  I love this system because it is user friendly, I just didn't get the memo on the changes.

Thanks for your time and info.