Arlo|Smart Home Security|Wireless HD Security Cameras
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Upgrading to premier plan

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  • ‎2017-04-06 11:00 PM
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sarge219
Follower
Follower
‎2017-04-06 11:00 PM

i have the basic plan. which cloud save last 7 days. my question is if i upgrade to the 30 day cloud save. will i be able to see film from 15 days before i upgrade? or  will i only be able to see 30 days from the upgrade date?

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jguerdat
Guru Guru
Guru
‎2017-04-07 06:27 AM

There seems to be a bit of inconsistency in what folks have reported.  When I upgraded, I was able to see all videos past the previous 7 days. YMMV.

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JamesC
Community Manager
Community Manager
‎2017-04-07 11:16 AM

sarge219,

 

When upgrading to a Premier or Elite subscription plan, your subscription service will start on the day you upgrade. If you currently have the free Basic plan, any content older than 7 days will not be available as it will have been automatically deleted.

 

JamesC

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