Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Two Phones, One Geofencing Problem

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Initiate

We're having the same issue.. 

 

My husband has the 'friend' account and it used to work perfectly, that when one of us was within/out of the geofencing zone it would disarm/arm, but now for some reason has stopped working. It won't arm/disarm whenever he is out of or in the geo-zone, but instead just receives a pop up notifying him that he's in or out of the zone... not helpful. We have uninstalled & reinstalled the apps from both of our phones and checked that all settings are correct but still not working. Help?!

Model: VMB3000 | Arlo Base Station
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Initiate
Exact same issue and symptoms as Jamokebob.
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Guide
Guide

I have the same issue.  I added a shared account to geofecing.  But it seems like it only works on the primary (admin) account.  Whenever my phone (with admin account) left the zone, it arms the system even the other shared account still in the zone.  Very disappointed.

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Tutor
Tutor

I experinced the same problem, but when I disable the shader account from geofencing and save the setting. Then re-enable it, the system disarms as designed.

Don't know if the correct operation persists, but at least this is a temporary fix.

Model: VMC3030 | Arlo Wire-Free Camera
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Tutor
Tutor

So far, so good... Smiley Happy

 

Still perfect operation after 1 day and several events.

So this seems to correct the issue.

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Aspirant
Aspirant
Anssi thank you. This solved my issue as well.