Arlo|Smart Home Security|Wireless HD Security Cameras

Should I buy a bigger car?

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coldcuppatea
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Guide
I've got two Arlo cameras pointing at the front of my house which, more often than not, fail to record events taking place right in front of them. This afternoon, I I turned my 2 tonne VW camper around on the driveway. Having just checked the cameras, the van has miraculously turned around without being captured on camera.

Just how big a vehicle would I need for Arlo to be able to detect the motion? I'm thinking maybe a Sherman tank?

In all seriousness, does anyone have contact information for someone at Netgear who I can complain to about this system? I'm pretty sure that it's being mis-sold and sure as hell isn't usable as a security solution. In all honesty, I'd like my money back.
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JamesC
Community Manager
Community Manager

coldcuppatea,

 

There are many variables to factor in when trying to find the best conditions for your Arlo cameras. Take a look at this article that outlines best practices for motion detection: Optimizing motion detection performance on Arlo Wire-Free cameras

 

If you are still having issues and would like to contact support, please navigate here to find support options: Arlo Support Center

 

JamesC