Downloading to iphone

[NickDell24]

When I try to download a video to my iPhone I get a promt that says "user denied access". How do I change that?

[JamesC]

NickDell24,

Consider reinstalling the Arlo mobile app and try again. Please let us know if you continue to see this error.

JamesC

[altmedicine]

Same problem. Can not download because it says "user denied access." Yes, I did accidentally enter "Arlo not allow... "

I did reinstall the app, but still not working

[JamesC]

altmedicine,

Check your app permissions in your phone settings. On iOS, Arlo needs access to the "Photos" feature to allow the content to be downloaded and saved.

Settings > Find and tap the Arlo app > Toggle 'Photos" switch to green

Hope this helps!

JamesC

[Huevosgigantes1]

Settings
Privacy
Find Arlo app,
if not green, flip switch to the right
Green?
You're ready to download.
The downloads can be viewed in camera roll, or photos.