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VMB3000 I can no longer delete files after updating android app.

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Frankdog94014
Aspirant
Aspirant
Everything else works. I can record, view, still photo, check battery levels, etc. The only thing that stopped working is the delete button.
20 REPLIES 20
Frankdog94014
Aspirant
Aspirant
Works fine on pc, and wife's iPhone is fine. Just app on Android device.
Kendel_Grecco
Aspirant
Aspirant
Same issue. Can't delete from iPhone or Android...
TomMac
Guru Guru
Guru

Kendel_Grecco wrote:
Same issue. Can't delete from iPhone or Android...

Running Ipad v3, IOS 9.2 and Android phone OS 4.4

No problem deleteing files on either.

 

 

What phones/devices and OS are u running that causes problems?

 

 

BTW, New Android app is out with missing battery icon , latest versio 2.0.1-11309

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Kendel_Grecco
Aspirant
Aspirant
LG G4 running software 5.1
I phone 5 running ios 9.2

Both softwares have no updates available
Frankdog94014
Aspirant
Aspirant
I noticed the missing battery icon on one camera.
I'm running Android vrsn 4.4.2, PC w/ win 10 is fine and iPhone 6 is fine.
Cabarlah
Aspirant
Aspirant
Same problem. Can't "Select All" to delete on Samsung Galaxy Note 5. Can only delete one by one.
jguerdat
Guru Guru
Guru

Nope.  Press and hold on one file.  That will turn on checkmarks and give you some new icons at the top right.  It's rather like most Android apps with multiple select.

Maipoxx
Aspirant
Aspirant
Washed out Delete Button. Cant click it.
Even when selecting multiple files or one at a time. I now have 300 videos im unable to delete.
jguerdat
Guru Guru
Guru

Dunno what to tell you - works fine here. Try logging out and in, reinstall the app.

Frankdog94014
Aspirant
Aspirant
That's what is happening with me. Washed out button. Re-installed, re-boot, nothing changes. But battery icon came back.
Kendel_Grecco
Aspirant
Aspirant
Washed out delete button on Android and iPhone
JamesC
Community Manager
Community Manager

Maipoxx, Frankdog94014, Kendel_Grecco

 

What model/os version android device are you experiencing this issue on?

 

JamesC

Frankdog94014
Aspirant
Aspirant
SM-G386T1, Samsung Galaxy Avant, Android 4.4.2
JamesC
Community Manager
Community Manager

Could anyone experiencing the issue post a screenshot?

 

JamesC

Frankdog94014
Aspirant
Aspirant
Didn't see an option on this forum so I have it on GoogleDrive.

https://drive.google.com/file/d/0B6TZCh9PD0SreXJOMTd5d3NDSkE/view?usp=docslist_api
Frankdog94014
Aspirant
Aspirant
JamesC
Community Manager
Community Manager

Frankdog94014,

 

Thank you for the screenshots, I have still been unable to reproduce this issue. Are you still experiencing issues deleting content from your android device?

 

JamesC

Frankdog94014
Aspirant
Aspirant
Yes, still experiencing the 'no delete' deal.
Also, now I'm no longer getting motion notifications.
I did nothing to cause this change.
jguerdat
Guru Guru
Guru

Can't address the delete issue but notifications may have changed in your modes.  Edit them and verify they're on.

Frankdog94014
Aspirant
Aspirant
Delete button magically appeared again.
Can delete files now.
Yay!!!