Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Luminary

Battery indicator, Web Ver iOS

I've noticed that since the resent update that the battery indicator between the Web UI (and now Android) is different to the iOS version. The web looks fairly similar with three sections to the icon to indicate the battery levels but the iOS now looks like the usual Apple type icon, ie solid rather than the 3 segments. The important point though is not only looking different but they indicate different battery levels, ie Web/Android still show all my cameras at 100% but the iOS show less than 100%, ie some I would say are 50%, others 75%.

 

Has anyone else noticed this difference and which is right?!

Message 1 of 12

Accepted Solutions
Luminary

Re: Battery indicator, Web Ver iOS

Recent updates now show battery levels the same across the platforms for me :-)

Message 12 of 12

All Replies
Apprentice

Re: Battery indicator, Web Ver iOS

Yes.  The new version in the app seems like it's harder to tell exactly how much of a charge is left.  It would be helpful if they actually showed the percentage remaining beside the battery icon. A larger icon would also help.  I think all my cameras are still indicting a full charge, so I can't speak as to whether the web app is showing different readings than the mobile app.

Message 2 of 12
Arlo Employee

Re: Battery indicator, Web Ver iOS

I work for NETGEAR. Thank you for your suggestion that we make the battery icon larger and include the percentage. I've forwarded your thoughts to our engineering team.

 

if you have any other ideas, please feel free to contribute them by clicking on the button labeled "Submit an Idea."

 

Thanks for buying Arlo, for suggesting improvements to our products, and for being an active participant in the Arlo community!

Message 3 of 12
Luminary

Re: Battery indicator, Web Ver iOS

A % battery level would also help read the indicators. Any thoughts on the difference levels being reported across the platforms?

Message 4 of 12
Aspirant

Re: Battery indicator, Web Ver iOS

I just put new batteries in 2 cameras. When I checked the web, the Android app, the iPad app I'm seeing a different charge level on each one. All batteries checked at 3.28 before installing. The Android app is closest to being correct.
Message 5 of 12
Aspirant

Re: Battery indicator, Web Ver iOS

Forgot to add: a percentage indicator with or without the bars would help
Message 6 of 12
Arlo Employee

Re: Battery indicator, Web Ver iOS

 I work for NETGEAR.

 

I appreciate your feedback regarding the percentages and have passed that feedback on to our engineering team.

 

We did not see differences in the battery reporting in our testing. Would you be willing to provide screen shots of your Android and iOS devices so we could investigate this further? 

 

Thank you for your feedback and involvement with the Arlo community!

Message 7 of 12
Aspirant

Re: Battery indicator, Web Ver iOS

Nifer, I sent screen captures in a pm to you.
Message 8 of 12
Arlo Employee

Re: Battery indicator, Web Ver iOS

Thank you! My guess is that there are subtle differences in how the two OSes display the content that our app provides, but I've forwarded the screen shots to our engineering manager to see what he thinks. Thanks for providing this and for helping us improve the quality of Arlo.

 

Message 9 of 12
Guide

Re: Battery indicator, Web Ver iOS

Having the same issue.  The iOS app shows a different battery level (typically lower) for all cameras, while the web UI shows a higher level.  This started after the latest updates.

Message 10 of 12
Community Manager

Re: Battery indicator, Web Ver iOS

Nine29,

 

Thank you for bringing this to our attention. This issue is already under investigation. We appreciate your feedback and thank you for your continued contribution to the community!

 

JamesC

Message 11 of 12
Luminary

Re: Battery indicator, Web Ver iOS

Recent updates now show battery levels the same across the platforms for me :-)

Message 12 of 12