Arlo|Smart Home Security|Wireless HD Security Cameras

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Uncertain
Follower
Follower

I just bought an arlo system on weekend. And we've set it up, and are getting notification that the cameras are detecting motion, yet when i click on app i get a message saying arlo is currently unavailable? Does this happen often? 

7 REPLIES 7
jguerdat
Guru Guru
Guru

There have been instances where this occurs but it's usually on a per user basis. Try logging out and back in as well as use a browser. It could be pretty much anything including the phase of the moon.  FWIW, I've had no problems.

Good2U
Star
Star
I get this once or twice per week. Try killing the app and opening again. Sometimes it helps.

Very frustrating!
TomMac
Guru Guru
Guru

Also, easiest thing to try is a different browser ( some work well, some are flaky at times )

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Atz
Aspirant
Aspirant
I am getting this for the past week. Can not use the mobile app at all. Very poor service. Good think i got only one camera
JamesC
Community Manager
Community Manager

Atz,

 

I have addressed this issue in another thread and reached out to you privately in regard to this issue. Please let me know if you need any additional help or have any further questions or concerns.

 

JamesC

gypsyjim
Aspirant
Aspirant

Interested in what your solution you had for the "Arlo is currently unavailable".  I am getting it using the app but it 

works fine accessing thru desktop.  Also, even from the desktop, if I hit "live" on a camera it tells me it fails to connect

even though if motion is detected, it records fine.

jguerdat
Guru Guru
Guru

I'd reinstall the app.  Sounds like something is goofy there.