I have two Arlo cameras mounted outside; and I am very dissapointed in the security feature of capturing video on motion detect. The problem I see is that the camera does start recording on a motion detection, but its about 5-6sec later than the event. I have several cases captured where a person triggered the motion detect; but when started to record- the person was already out of view.
I hope that Netgear engineers hear this complaint; and fix with a sw update.
Anyone else see this slownesss of motion detect to start of recording?
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Modes and Rules
It may not be a firmware problem b ut a camera position one. I have about a 2 second delay (that's about the best you can get) by having motion across the field of view, mostly starting at or near an edge of the view. Motion that has more vector directly towards the camera causes more delay. Post a screenshot - maybe that will help.
You are not the only one having problem with motion detection. No matter how you position the cameras these junk will always have a delay. Not a real security cameras.....These are security cameras you shouldn't have to play around to get it working. Listen to all the complainer around here....
I just installed Arlo and when I accidentally leave the interior camera armed when I'm at home, it most often misses me walking through the room because of the lag time. I just did it (accidentally) and when I played the video back, it has 60 seconds of NOTHING because by the time the motion sensed me and started recording, I was already through the room and out of the camera's view. Hmmmm... still evaluating whether the system makes sense given such a lag.
The RING video doorbell has a similar challenge sometimes.
The wifi extender and the camera are in the same room, so I wouldn't think that wifi is the issue.
I was walking across the FOV from the edge. Maybe I'm just a super fast walker!
I had same delay issues, so I'd like to weigh in here and tell you how I've solved it for now.
I have 4 wireless Arlo cams and was too often getting the same delay and seeing the backs of heads as the person (me, actually) crusied by.
So... I put a rule on one cam to start another cam on motion detection:
I put cam-A in an area very close to the master bedroom that a burglar MUST pass thru on the way to that bedroom (which every good burglar knows is the first place to look for all that cash and gold and diamonds, etc). It's also a place that is close to several large uncovered windows facing several neighbor houses - and my theory is the bad guy will move very quickly past the windows, so not to be seen, and into the mstr bdrm.
But the rules for that cam-A say to start bedroom cam-B when cam-A sees motion. That way, cam-B is running (increase the run time for cam-B if you must) before bad guy even enters. Gives me full face view as they enter the room.
It may be a useful work-around for some.
I still get the emails from replies on this thread but I have removed the cameras and went with a wired system instead, the wired system works great it detects motion a thousand times better and then goes back and records 10 seconds before the motion trigger. Also the triggering one or more cameras when another detects motion is awesome on a wired system.I didn't expect Arlo to be as good as a wired system but it was worthless as it missed vandalism to my house and multiple times a day would miss the mail man, ups etc. i will forewarn anyone thinking about returning it make sure u know the return policy of where u bought it from, bestbuy only gives u 15 days, which I was past by the time Arlo started showing its true colors and netgear was absolutely useless and offered nothing but giving me another system. So buyer beware! I won't bash Arlo as it could be a good system I just hope netgear listens before everyone does what I did, but my family and home security can't wait for them to act!
Out of curiosity, which system did you go with? I want to have a backup in mind in case I decide that I'm not happy with Arlo.
Lately my Arlo has been detecting motion in the family room in the middle of the night. Twice I have checked the video and nothing is there. The same thing happens on my outdoor basement camera. I can see in the video that the motion lights outside the basement door are illuminated, so SOMETHING triggered them, but Arlo can't catch whatever it is. I really don't want to go with a wired system. ((sigh))
I think it's pretty clear, shoeless... you got ghosts!
Actually, I don't have a resolution for this. I have found, however, not to allow a window or glass door in the background as sometimes the motion is outside from passing autos or people walking or my flag on the porch or whatever.
I'm guessing it's not that, tho. Is there a sensitivity setting in Arlo? I don't have it up right now, but that could fix it if available.
Sorry... I'm not being much help.
Sensitivity is set in your modes and rules. Use the Mode tab, click on your base. Edit your modes (Armed by default) using the pencil or > icon. All settings are in there.
Better yet, create your own custom mode(s) for complete control.
It seems the system has slowed as more cameras have been sold. In the beginning, years ago, I was capturing video movement very quickly. Now I look at the video and whatever caused the motion is long gone. The battery powered older ones seems to be most affected. I also have two that use line voltage and they seem to be a bit faster.
The recording lag makes this thing almost worthless. I set it up to make the wife feel better but I am not going to hold my breath thinking we'll get any usuable video from this. mailman recently dropped off a packaged and we got nothing of him walking the 25 feet from the sidewalk to our door. We only got video as he turned his back to walk back to his truck. I can't believe this can't be fixed by some better hardware or that they released this product with this kind of problem at all.
This is the last NetGear product I purchase. I've had spotty service with it recently and I've seen no updates that improve the quality of service. Blink cameras seem to be the best I've seen so far.
I am having same problem. Very disappointed in these security cameras. I have some Samsung cameras at a different location and they work great only thing is they aren't for outdoors and these are. That's why I bought them. So far everytime I get a notification nothing is there because the delay is so long for recording.