Arlo Q motion Sensitivity

[davepgh]

does anyone see any issue with this Camera Placement.  I have it set to 3% and it continually triggers.

i've actually removed all cameras and switched them....as well with still no luck.

thanks

[Molurus93]

Are you sure you set up the sensitivity in the modus you currently using? i first changed the sensitivity in the settings menu but that was just for testing i found out later.

[davepgh]

Yea. I've dropped that all the way to 3% and it still triggers randomly?  is the pointing of the device a concern?

[TomMac]

Something isn't right.... Since you already swapped the cam,

Reset the camera by opening and closing the battery door , use the default sense level of 80% and retest....

try not to cover to much area in the field of view and for people, the max range with people for the pir is about 20 ft

a screen shot from the cam would help see if anything is weird

[davepgh]

Down to 1% and it triggered every hour on the hour all night last night.

[TomMac]

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davepgh wrote:

Down to 1% and it triggered every hour on the hour all night last night.

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If is is on the hour... I haven't seen that since a long time ago ( it may have even been with the Vuezones )

Contact support ( top of page ) and put in a trouble ticket

[JamesC]

davepgh,

I agree with TomMac's suggestion above, if you have relocated, removed and resynced the camera and are still experiencing this issue, consider contacting the Arlo Support Team to further investigate the issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[davepgh]

Thanks for all the help guys, I just tested the camera w/ support and it seems to be even triggering when pointed at a blank wall at 20% .. so we are doing further analysis w/ the arlo team to figure out the issue.  Will write back in once we've got the issue licked.

thanks!

[davepgh]

Still waiting for support....no response?

[JamesC]

davepgh,

Please private message me your case number and I will look into your case and request an update.

JamesC

[davepgh]

Still awaiting any sort of support, have ticket opened and no replies? 

[jguerdat]

Did you PM JamesC your case number for him to look into?

[davepgh]

I  Did!  never heard back from him.

[jguerdat]

Long weekend now - it may be Tuesday for a response.  In the meantime you can contact support directly again for a status update.

[JamesC]

davepgh,

I apologize for the delayed followup, I have reached out to you in a private message with additional information regarding your case.

JamesC