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Live Chat Support Not Working

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Warren_W
Initiate
Initiate

Can someone verify if chat support is down again?

6 REPLIES 6
JessicaP
Arlo Employee Retired

Hey @Warren_W,

 

The live chat support should be working. If you have any troubles, feel free to let us know.

Warren_W
Initiate
Initiate
Hi Jessica,

After attempting to start chat, I get a blank page for the following URL

https://kb.netgear.com/apex/NG_PrechatForm?endpoint=https%3A%2F%2F18rk.la2-c1-ord.salesforceliveagen...
jguerdat
Guru Guru
Guru
Near the bottom of the forum home page is a START Chat link that takes you to:

https://www.netgear.com/mynetgear/arlo/ContactUs/Chat.aspx?l=en

How did you get to the link you posted (which I can verify just gives you a blank page)?
JessicaP
Arlo Employee Retired

If the chat is not working, the community here will be more than happy to help! Let us know the problem you're having so we can help you out 🙂

cameraguy001
Tutor
Tutor

I am getting the same blank page when I attempt to accesa the live chat.This is the blank chat pageThis is the blank chat pagei am using an iPad

jguerdat
Guru Guru
Guru

Use the phone option instead.