Live Chat Support Not Working

[Warren_W]

Can someone verify if chat support is down again?

[JessicaP]

Hey @Warren_W,

The live chat support should be working. If you have any troubles, feel free to let us know.

[Warren_W]

Hi Jessica,

After attempting to start chat, I get a blank page for the following URL

https://kb.netgear.com/apex/NG_PrechatForm?endpoint=https%3A%2F%2F18rk.la2-c1-ord.salesforceliveagen...

[jguerdat]

Near the bottom of the forum home page is a START Chat link that takes you to:

https://www.netgear.com/mynetgear/arlo/ContactUs/Chat.aspx?l=en

How did you get to the link you posted (which I can verify just gives you a blank page)?

[JessicaP]

If the chat is not working, the community here will be more than happy to help! Let us know the problem you're having so we can help you out 🙂

[cameraguy001]

I am getting the same blank page when I attempt to accesa the live chat.This is the blank chat pagei am using an iPad

[jguerdat]

Use the phone option instead.