Arlo|Smart Home Security|Wireless HD Security Cameras

Live Chat Support Not Working

Reply
Discussion stats
  • 6 Replies
  • 1157 Views
  • 1 Like
  • 4 In Conversation
Highlighted
Initiate
Initiate

Can someone verify if chat support is down again?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Highlighted
Arlo Moderator
Arlo Moderator

Hey @Warren_W,

 

The live chat support should be working. If you have any troubles, feel free to let us know.

Highlighted
Initiate
Initiate
Hi Jessica,

After attempting to start chat, I get a blank page for the following URL

https://kb.netgear.com/apex/NG_PrechatForm?endpoint=https%3A%2F%2F18rk.la2-c1-ord.salesforceliveagen...
Highlighted
Guru Guru
Guru
Near the bottom of the forum home page is a START Chat link that takes you to:

https://www.netgear.com/mynetgear/arlo/ContactUs/Chat.aspx?l=en

How did you get to the link you posted (which I can verify just gives you a blank page)?
Highlighted
Arlo Moderator
Arlo Moderator

If the chat is not working, the community here will be more than happy to help! Let us know the problem you're having so we can help you out 🙂

Highlighted
Tutor
Tutor

I am getting the same blank page when I attempt to accesa the live chat.This is the blank chat pageThis is the blank chat pagei am using an iPad

Highlighted
Guru Guru
Guru

Use the phone option instead.