Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Live Chat Support Not Working

Can someone verify if chat support is down again?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 7
Arlo Moderator

Re: Live Chat Support Not Working

Hey @Warren_W,

 

The live chat support should be working. If you have any troubles, feel free to let us know.

Message 2 of 7
Initiate

Re: Live Chat Support Not Working

Hi Jessica,

After attempting to start chat, I get a blank page for the following URL

https://kb.netgear.com/apex/NG_PrechatForm?endpoint=https%3A%2F%2F18rk.la2-c1-ord.salesforceliveagen...
Message 3 of 7
Guru

Re: Live Chat Support Not Working

Near the bottom of the forum home page is a START Chat link that takes you to:

https://www.netgear.com/mynetgear/arlo/ContactUs/Chat.aspx?l=en

How did you get to the link you posted (which I can verify just gives you a blank page)?
Message 4 of 7
Arlo Moderator

Re: Live Chat Support Not Working

If the chat is not working, the community here will be more than happy to help! Let us know the problem you're having so we can help you out Smiley Happy

Message 5 of 7
Highlighted
Aspirant

Re: Live Chat Support Not Working

I am getting the same blank page when I attempt to accesa the live chat.048A9E07-E0D1-4334-BCC0-5C69AC12AD50.pngThis is the blank chat pagei am using an iPad

Message 6 of 7
Guru

Re: Live Chat Support Not Working

Use the phone option instead.

Message 7 of 7