Lifetime Service Agreement

[JVolovar]

Am I the only one that was scammed by arlo to sign a 1300.00 Lifetime Service Agreement and then lose any way to talk to a person?

[jguerdat]

Seems like it. Talk to your credit card company and the police. Use only the Contact Support link at the bottom here for any support issues.

[JVolovar]

With our Arlo package came a small tri-fold regarding Arlo and the telephone number to call for support.  I needed support so called the number IN THE ARLO TRI-FOLD.  I was told that Netgear had sold the support of Arlo to BIT International, LLC.  During discussion regarding the requred support, the representative told me that they offered a Lifetime Service Agreement for all electronics you own.  I had them email me the Agreement.  I called back to the same number and spoke to Michael.  I signed the agreement and scanned them a copy.  Later when I called back for support they replied the same way you did to my post.  Do you work for BIT International?

[jguerdat]

Kinda sounds like you're in Europe someplace. No idea how that works now. No, I'm a user like you (retired IT).

@JamesC ?

[JamesC · Accepted solution]

JVolovar,

Arlo does not provide the service agreement you mention here. For Arlo support inquiries, please use the contacts found here: Arlo Support Center

JamesC