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Am I the only one that was scammed by arlo to sign a 1300.00 Lifetime Service Agreement and then lose any way to talk to a person?
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JVolovar,
Arlo does not provide the service agreement you mention here. For Arlo support inquiries, please use the contacts found here: Arlo Support Center
JamesC
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Seems like it. Talk to your credit card company and the police. Use only the Contact Support link at the bottom here for any support issues.
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With our Arlo package came a small tri-fold regarding Arlo and the telephone number to call for support. I needed support so called the number IN THE ARLO TRI-FOLD. I was told that Netgear had sold the support of Arlo to BIT International, LLC. During discussion regarding the requred support, the representative told me that they offered a Lifetime Service Agreement for all electronics you own. I had them email me the Agreement. I called back to the same number and spoke to Michael. I signed the agreement and scanned them a copy. Later when I called back for support they replied the same way you did to my post. Do you work for BIT International?
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Kinda sounds like you're in Europe someplace. No idea how that works now. No, I'm a user like you (retired IT).
@JamesC ?
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JVolovar,
Arlo does not provide the service agreement you mention here. For Arlo support inquiries, please use the contacts found here: Arlo Support Center
JamesC
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