Arlo|Smart Home Security|Wireless HD Security Cameras

Did I get scammed to sign a 1300.00 Lifetime Service Agreement!?

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Tutor
Tutor

Am I the only one that was scammed by arlo to sign a 1300.00 Lifetime Service Agreement and then lose any way to talk to a person?

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera

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Community Manager
Community Manager

JVolovar,

 

Arlo does not provide the service agreement you mention here. For Arlo support inquiries, please use the contacts found here: Arlo Support Center

 

JamesC

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Guru Guru
Guru

Seems like it. Talk to your credit card company and the police. Use only the Contact Support link at the bottom here for any support issues.

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Tutor
Tutor

With our Arlo package came a small tri-fold regarding Arlo and the telephone number to call for support.  I needed support so called the number IN THE ARLO TRI-FOLD.  I was told that Netgear had sold the support of Arlo to BIT International, LLC.  During discussion regarding the requred support, the representative told me that they offered a Lifetime Service Agreement for all electronics you own.  I had them email me the Agreement.  I called back to the same number and spoke to Michael.  I signed the agreement and scanned them a copy.  Later when I called back for support they replied the same way you did to my post.  Do you work for BIT International?

Model: VMB3000 | Arlo Base Station
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Guru Guru
Guru

Kinda sounds like you're in Europe someplace. No idea how that works now. No, I'm a user like you (retired IT).

 

@JamesC ?

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Community Manager
Community Manager

JVolovar,

 

Arlo does not provide the service agreement you mention here. For Arlo support inquiries, please use the contacts found here: Arlo Support Center

 

JamesC

View solution in original post