Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

unpacking - plastic in camera

Reply
Discussion stats
  • 1 Reply
  • ‎2016-11-05 07:14 AM
  • 2631 Views
  • 0 Likes
  • 2 In Conversation
MrDavidThorn
Follower
Follower
‎2016-11-05 07:14 AM

Hi Just purchased the item

 

The packaging is over kill, when removing the camera the plastic packaging material has snapped off into the camera, I cant remove this without opening the camera, I cant purchase the 360 mount with out this as this is where it screws off into the camera, Is this meant to happen? Is this a common issue, how can I remove the plastic? - So far I'm very unimpressed with this product.

Labels:
0 Likes
Reply
Message 1 of 2
2,631
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2016-11-09 02:28 PM

MrDavidThorn,

 

It sounds like you are referring to the plastic screw that keeps the camera fixed inside the packaging. If this is broken and not able to be removed, consider contacting the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

0 Likes
Reply
Message 2 of 2
2,589
Related Labels
Discussion stats
  • 1 Reply
  • ‎2016-11-05 07:14 AM
  • 2632 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.