red/pink camera viewing condition

[townsend55]

I have a camera positioned outside that has begun experiencing the red/pink condition.  I have removed and replaced the same batteries and the condition remains.  This is for both night and day.  

Please advise.

Thanks Tom

[JamesC · Accepted solution]

townsend55,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[townsend55]

James,

Thanks for answering.  I cannont seem to find a definitive answer to my problem but I can see that many others have had the the same proble with the red/pink camera viewing and recording.  Please provide me with a solution or camer replacement as warranted.  Thanks tom 

[JamesC]

townsend55,

Please use the link above to contact support. From there, an agent will assist you in assessing your camera for potential replacement.

JamesC

[Acme50]

townsend55,

I've had this problem for several weeks. Today I used the link JamesC gave you, opened a "chat" with customer service, sent my problem with a screenshot showing the red/pink hue, within 5 minutes was told that they would email a form to initiate a replacement case.

[Acme50]

townsend55

Already received the RMA email with link for Form. Filled out and got RMA # and address. Mailing later today via Priority Mail. Will update as required.
Arlo/Netgear does provide a "check on RMA" link for you.

[townsend55]

Thanks Acme50.  Appreciate the response.