Arlo|Smart Home Security|Wireless HD Security Cameras

Re: "There was a problem establishing a connection to the media server"

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jhamley
Aspirant
Aspirant

I continue to experience this problem daily, something I did not experience when I first installed the system.  I have four cameras and all function well once they connect, signal strength and battery indicators are good, seems to be a ARLO network or server issue.  Just checked today Sept 23, 2016 10:42am, same problem, very frustrating, Please help.

Model: VMC3030 | Arlo Wire-Free Camera,VMC3040 | Arlo-Q HD with Audio
jguerdat
Guru Guru
Guru

It might be worth notin g all settings and modes/rules and then resetting the base using the reset button until the LEDs flash amber.  Delete all devices in Settings, My Devices and then readd the base using the Add Device button on the Cameras tab, followed by resyncing the cameras.  Rebuild your modes and rules, etc. and see if that helps.

woseyjales
Luminary
Luminary

jhamley wrote:

I continue to experience this problem daily, something I did not experience when I first installed the system.  I have four cameras and all function well once they connect, signal strength and battery indicators are good, seems to be a ARLO network or server issue.  Just checked today Sept 23, 2016 10:42am, same problem, very frustrating, Please help.


jhamley,

 

I had the same issue a couple of months after having the system. Arlo didn't miss a beat while I was overseas, but a couple of weeks after getting home, it all went to scrap.

 

I really think you'll find it's all wifi related. I had the same things, perfect signal strength and Arlo would work for a few hours, then it would go to scrap again. It's all documented on this forum, just check my username posts and Arlo themselves, use my troubleshooting experience as their frontline advice.

 

Long story short, I used a 50 foot ethernet cable, to relocate my base station, in order to find the sweetspot, while monitoring my cameras with my laptop. Don't trust the radar icon, it isn't all that accurate!!! I had better response on camera's with only one bar and if the green light is lit up on the base station indicating your cameras are connected, that really only means "one" camera maybe communicating. That green light, in no way shape or form indicates all your cameras are communicating, with the base station!!!

 

I ended up with a wifi extender to get everything working correctly, with my base station relocated and connected to the wifi extender,

 

Hope this helps.

JEA003
Tutor
Tutor
How many devices do you have on wifi?
Nikki198606
Aspirant
Aspirant
Having issues with my cameras
They are not recording when motion is detected not get notifications or emails no recordings
Also getting error message when trying to view live. Please any advice tried calling but there's 30-40mins waiting time
Nikki198606
Aspirant
Aspirant
Everything been working fine with cameras for 8months now today got these issues
jguerdat
Guru Guru
Guru

No problems here in Rochester, NY. My server resolves to Ireland.  Must be a specific connection.

JamesC
Community Manager
Community Manager

Engineering is aware of an issue with iOS push notifications and is actively working on a resolution as soon as possible. I will post an update here as soon as I get more information.

 

JamesC

JamesC
Community Manager
Community Manager

This issue has been resolved. Users may need to log out of their iOS app and log back before push notifications start working again.

 

Thank you all for your patience in this process.

 

JamesC

CHParker15
Aspirant
Aspirant
I am having this issue and it has been going on for over a month now.
JamesC
Community Manager
Community Manager

CHParker15,

 

How often do you notice this error message? Does it happen on a specific camera or all cameras?

 

JamesC

sosa1
Aspirant
Aspirant

hello i am having the same problem of establishing a connection to the media server, i am contacting you so i can get this fixed right away 

sosa1
Aspirant
Aspirant

hello i am having the same problem of establishing a connection to the media server, i am contacting you so i can get this fixed right away 

Model: VMC4030| Arlo Pro Wire-Free Camera
CHParker15
Aspirant
Aspirant
A few times a day and yes all cameras.
Most often is when I choose to log in to a camera.
Also the video image on my Arlo q is now pink! I have reset a few times and turned off night mode but it's still pink!
JamesC
Community Manager
Community Manager

sosa1, CHParker15

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

DonTB
Aspirant
Aspirant

Arlo tech Christine in 2015 blames no connection to media server on bad server. Problem resolvedd.

NO? That is what I am getting in June 2017. The last 7 days that is all I can get.

I'm about to take the system back to the retailer and tell them what they can do with it.

 

PS Then the ARLO troubleshooting says you can adjust battery/video lquality. I see the slider but it won't slide.

Another Arlo "help" topic says check for firmware update by clicking said "Firmware" Click away. No reaction.

GRR

Model: VMC3030 | Arlo Wire-Free Camera
JamesC
Community Manager
Community Manager

DonTB,

 

Are you getting this error when trying to stream cameras or when you are trying to log in to your Arlo account? At what point do you see the error?

 

Do you see the same behavior on the mobile app and the web client?

 

JamesC

CP987
Aspirant
Aspirant
I notice these posts are 2015! I would have thought the issue would be resolved but it's 2017 and I have the same problem---there was a problem establishing a connection to the media server. Any help would be appreciated!!!
CP987
Aspirant
Aspirant
 
CP987
Aspirant
Aspirant
JamesC, netgear moderator, I'm right there with DonTB!! If I can't stream live, a great deal of the effectiveness is gone!! The primary selling points for me were live streaming, free cloud storage, and USB backup storage. Also, in recording, I set it to record 30 seconds and the most I get it 7-8. I purchased a brand new netgear router thinking that since both arlo and the router are netgear products, everything should work seamlessly!!! But no live streaming!!! I also am about ready to return them!!
manfredz
Hero
Hero

Any battery powered cam will never be good for continuous streaming/viewing.  On the Arlo you'll get 8-12 hours before batteries are exhausted.  Thats why live viewing automatically stops at 30 min.

When you set recording length to 30 sec did you remember to save the new setting (when you check now is it still showing 30 sec?)

 

 

CP987
Aspirant
Aspirant
Yes, I did save it and yes when I go back and look at the camera settings again, it's still set at 30 seconds. I'm not looking for continuous monitoring, however when I get a notification of motion detected, I should be able to go to live view and see what the motion is and determine if I want to sound the alarm or not.
JamesC
Community Manager
Community Manager

CP987,

 

It sounds like there could be an interference or range issue. What does the signal strength icon show for your camera? If you move the camera close to the base station (within 3-5 feet) do you see the same behavior? You might consider repositioning the camera (or the base) so that they are closer together to improve the signal.

 

JamesC

CP987
Aspirant
Aspirant
JamesC, I have full signal strength. To be exact, the message is "The connection to the media server has timed out." I would think the "media server" would be Netgear's cloud storage??
JamesC
Community Manager
Community Manager

CP987,

 

You could be getting this message due to an interruption in the connection between the base and camera. Try repositioning as suggested above to further isolate the issue.

 

JamesC