Connection failed when streaming on desktop but works on phone

[willsmith7385]

When I try to live stream my cameras on my desktop it says the connection failed but when I open my app, they work fine. What is going on?

[Beardog1]

I have the exact opposite happening.  I can connect with my desktop but not my phone.  Any help would be appreciated.

[TomMac]

---

willsmith7385 wrote:

When I try to live stream my cameras on my desktop it says the connection failed but when I open my app, they work fine. What is going on?

---

Try another browser like Fire Fox , Chrome... sometimes it makes the difference

[TomMac]

---

Beardog1 wrote:

I have the exact opposite happening.  I can connect with my desktop but not my phone.  Any help would be appreciated.

---

Easy things to try...reboot the base via the power button...

AND, un install and re install the app

[Beardog1]

Well, I tried uninstalling the app and now, unfortunately, I can't 'find' the app again to reinstall it.   I've tried Google Play and Netgear.com but just get blank screens.  

[jguerdat]

You'd have to get it from the Play Store. Search for Arlo which should work. You could also try using the web site https://arlo.netgear.com with a mobile browser which will pop up a message to install from the Play Store.

[Beardog1]

Thanks for the help.  Turns out if I just shut down my phone completely for a couple hours, it started working just fine and I was able to go into Google Play and download the Arlo app.  It was my phone's fault, not the Arlo app's.  Thanks again.