"Live" stopped working with latest firmware update

[gobigkahuna]

I've been using Arlo with 3 cameras for 4 months without major issues.  Beginning a few days ago I began having issues:

1.  The first thing I noticed was that my battery levels had all been reset to 100% (when just the day before they were around 50% - 60%).  I called Netgear technical support and they recommended I power down and reset the cameras and base.  I did this and the issue persists.

2.  Starting yesterday, I no longer view any of the cameras "Live".  The motion detection and record works.  If I go to "settings" and select "Camera positioning" the live camera works.  But if I select "Live" from the devices display it appears to be attempting to connect, but after 30 seconds or so it returns to the last recorded view.

My system:

  Cameras:
    HW Version H7
    Firmware 1.2.11810

  Base:
    HW Version VMB3010r2
    Firmware 1.8.9.1_13442

[TomMac]

Usu the playback of LIVE is due to a flash issue...verify the Flash is turned on ( think that default on chrome if your using is off )

[gobigkahuna]

Seems to be an issue when accessing the Arlo website using Chrome.  If I use Firefox, it works.  If I use Chrome, it doesn't work.  Regardless of what my settings for the Flash plugin are.

What I don't understand is why would this only become an issue in the last few days?  Has Chrome or Netgear issued an update that broke this?

[TLW1234]

I am having the exact same issues. i went back through the Sync process and saw the blinking light on the camera but i can't see anyting on the app itself. there has to be a fix.

[gobigkahuna]

I've updated to the latest version of Chrome.  Still the same issue.  Regardless of what the settings are in Chrome, it blocks the Flash plugin.  But if I launch the same page in Firefox it works normally.  Perhaps there's something that has changed in the Arlo webpage that Chrome has issues with?  I don't seem to have any flash player issues with any other website.

[jguerdat · Accepted solution]

Full directions for the latest Chrome:

https://community.netgear.com/t5/Arlo-Pro/Arlo-Pro-cameras-will-not-stream-live-image/m-p/1333915#M1...

[TomMac]

---

gobigkahuna wrote:

What I don't understand is why would this only become an issue in the last few days?  Has Chrome or Netgear issued an update that broke this?

---

Yes...there was a very recent Chrome update...I updated mine just this morning

[gobigkahuna]

jguerdat's suggestion worked.  Besides "white listing" the arlo page so Flash will run, one of the "flags" need to be changed in the Chrome settings.  Now I'm able to view a live video stream in Chrome!