Arlo|Smart Home Security|Wireless HD Security Cameras

Re: only primary account holder can stop alarm in the app?

Reply
Discussion stats
  • 6 Replies
  • 589 Views
  • 0 Likes
  • 2 In Conversation
Highlighted
Tutor
Tutor

in the iphone app, there is a dropdown on the main  page, just below the ARLO logo that shows 3 options: alarm /call friend / call 911

When granted full access to the system to a family member, only call 911 shows up.

I called support,  they said this is normal - only the primary member can stop the alarm.

That sounds like a pretty bad feature miss. What happens when the primary holder is traveling? family members can't stop the alarm? seriously???

Highlighted
Community Manager
Community Manager

clouvion,

 

Within your Grant Access settings, do you have the Siren shared to the other user? 

 

JamesC

Highlighted
Tutor
Tutor

In the list of devices to share, I see the "base", and the cameras. I do not see "Siren".

When editing the list, the app allows me to select the base, however, when I save I get an error: "Device of this type cannot be shared".

In all cases, there is a bug; I shouldn't be able to select a device that cannot be saved, or I should be able to save it.

In my case, I do want to share the base (or siren), though don't any opportunity to do that.

 

Highlighted
Community Manager
Community Manager

clouvion,

 

Can you show me a screenshot of the error you receive? Do you see this same behavior when using both the mobile app and the web client?

 

JamesC

Highlighted
Tutor
Tutor

on the iphone app, the base/siren is showing as shared however when I shared it, it showed an error

on the web, the base/siren is showing as shared.

but on the grantee app, the base is not showing

 

see attached screenshots

Highlighted
Community Manager
Community Manager

clouvion,

 

Do you have the access rights toggle enabled for the shared account?

 

JamesC

Highlighted
Tutor
Tutor

yes