Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Wireless Camera Won't Update Firmware

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kippaxman
Aspirant
Aspirant

one camera refuses to update firmware giving the error "Upgrade failed - Camera rejected upgrade request"

Tried rebooting hub, deleting and resynching camera, removing and replacing batteries but nothing works.

Camera will not function as it allways wants to update firmware.

4 REPLIES 4
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried to perform the update with fresh batteries in the camera?

kippaxman
Aspirant
Aspirant
Yes tried batteries, sometimes now it won't even synch.
But left for a few hours it syncs but then needs firmware update which fails.
ShayneS
Arlo Moderator
Arlo Moderator

Have you contacted customer support regarding this issue?

kippaxman
Aspirant
Aspirant
Not contacted support as it is a fairly old camera.