- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hello
i bought a 3 camera ARLO system yesterday, one of them keeps going offline, after syncing it works fine with full battery and wifi signal, then it goes offline and when I press the sync button nothing happens
any help would be good
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same thing is happening to me. I have a 4 camera system and one camera had issues syncing at first and now that it has sync'd it goes offline constantly. I don't know a solution as of yet.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Check to make sure the cam led on the base unit isn't flashing... this means the range may be a problem is so.
If it's one camera thats causing the problem, ( going off line ) then try and switch it with another that works to see if its the camera or location interference.
The cams work on wifi 2.4g and are subject to interference just like any other wifi units.
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
For me atleast, none of that is the issue. The camera in question is closest to the base unit and there is no interference. I have 4 cameras total and this is the only one having this issue regardless of where it is placed. I've swapped out batteries and tried all manner of troubleshooting. I think this is just a lemon camera. It seems I'm not the only one and I wonder about the QC on these.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I think this is just a lemon camera. It seems I'm not the only one and I wonder about the QC on these.
Contact Netgear and put in a trouble ticket so the problem will be resolved.
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wow.. I thought It's not gonna' happen to me.. This might be a server issue again? .. I just got it too.. one of my 4 cameras just went offline right infront of me..
I wanna' find out and reach out to all who own's 3-5 or more Cameras & got affected by this "Offline" to go to their "Camera Settings" under "Settings" and look at which camera is Offline.. Mine is the 3rd Camera from the top.. If most of us are having the 3rd Camera offline.... then the issue might not be ours.. Maybe the SERVER again.. Just wanna' get a pattern here
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having the "EXACT" same problem. I have the 4 camera system. It's the 3rd camera in the list. The camera is in the same room with the base station.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi MyArlo11,
Thank you for your feedback. This might be related to the issue we had with our server recently. Ensure the unit (base and cameras) are up to date.
I will provide an update once I hear back from our Engineering team.
Kind regards,
BrianL
Arlo Team
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having the exact same problem with the 3rd camera going off line no matter how many times i sync it back up ....can someone from support please contact me. I've exchanged cameras, switched batteries and this is 2 ft from the base unit with the same issue. This unit arrived yesterday, 7/8/15.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Ihave the same problem. I purchased a 3 camera system and one camera keeps going off line. It ha full battery and signal strengh. I moved it close to the base and it still happens. The other 2 cameras are fine.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
been an ongoing issue for me since the May updates. prior to those changes the system actually worked reliably,
NetGear please fix these issues already !!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi rtwiz,
I checked that all your cameras are available and up to date. I would like to know if you are still having offline issues randomly or intermittently. If it happens again, kindly contact our support team to further troubleshoot and investigate this issue.
Kind regards,
BrianL
Alro Team
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same issue. 4 camera system, and camera number three is offline and will not come back online no matter what I try. I am interested to see how, and if, Netgear comes up with an answer.
As for now, I am stuck with just 3 cameras, and a nice little box saying that I can have up to 5 cameras so I should purchase one more. That seems especially annoying when my system is not currently working.
Rich
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi slugnutty,
I am sorry for the inconvenience this has caused you. Kindly answer the questions I have summarized below:
1. What is the behavior of the LED lights of your camera 3?
2. Have you tried to switch the location of camera 3 with other cameras or bring it near to the base station?
3. Have you tried to reboot camera 3 by opening its battery door on its bottom and then close it?
4. Have you tried changing the batteries as well? or swapping the batteries with other cameras?
I look forward to your response.
Regards,
DaneA
Arlo Team
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I too, now have a camera down (Camera 2 on a 3-camera system) as of a couple of days ago. I'll try the troubleshooting measures as mentioned and I'm hoping it's not a defective camera.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So I went through the procedures with no results, but I noticed that the app camera's window showed a last view(?) date being over a month ago. I KNOW this camera was active after that. I also brought it back to the base station in an attempt to resync/reset it but there is no blue light flashing or anything from the camera.
My next option is to change the batteries. But if it's in fact the batteries that are dead...wouldn't I have seen a low-power notice in the app?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Rednumberfive,
If you have done all the suggested troubleshooting steps provided above and you're still experiencing your camera going offline please contact Netgear Support to have your issue validated for potential RMA. You'll find several options to contact support in the provided link.
Regards,
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have been having the same issue with one of my cameras. At first I thought it was batteries, but even with replacing them, it will sync and work for a while then go back offline with dead batteries again. Can someone from Arlo contact me?
Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
sfrobison,
Where is this camera located? Is there more activity captured on this camera than your other? I would recommend swapping locations with the camera that is functioning correctly to see if the results are the same. You should also try bringing the camera near the base station and power cycling it to trigger the firmware update to make sure it has the latest firmware. If you are still having issues with the camera going offline and draining batteries you should contact Netgear Support to validate for potential RMA.
Regards,
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Actually, this camera gets the least amount of activity. The other two are of our front door and rear yard/garage area which are always being triggered. The one offline is to an area that is closed off by two fences and where no one goes, but has windows that someone may be able to break in through.
I'm waiting on the new batteries to further test as I need to climb a VERY high roof eave in order to try the other batteries.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So I installed the new batteries and the camera came to life. Strangely, and just before I tapped the Refresh [arrow] icon dead center, it displayed a date from several days ago and a red warning [!] sign advising me to update the firmware for just that camera.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am also having the same problem with camera 3 of a 4 camera system. it started about a week ago when I had my system up for about a month. I will perform the tests you suggest and will let you know how it goes. In addition, the push notifications do not work for me either.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Vitesse,
If after performing the provided troubleshooting steps, kindly contact our support team for further assistance regarding your one camera going offline.
In regards to your push notifications not working, what mobile device are you using to access the Arlo App?
KristynM
Arlo Support Team